At a Glance
- Tasks: Lead the delivery of a major CRM transformation project across multiple business functions.
- Company: A well-established £100m multi-national organisation with a focus on innovation.
- Benefits: Competitive salary, opportunities for professional growth, and a dynamic work environment.
- Other info: Join a transformative project that impacts Sales, Finance, Manufacturing, and Design.
- Why this job: Shape the future of a leading organisation through strategic CRM implementation.
- Qualifications: Experience in large-scale CRM implementations and strong stakeholder management skills.
The predicted salary is between 48000 - 72000 £ per year.
Our client, a well-established £100m multi-national organisation, has approved a major CRM transformation programme. With their legacy integrated CRM no longer fit for future growth, they are moving away from their historic Infor CRM setup within the Infor M3 landscape and implementing Creatio CRM. The initial phase will focus on Sales, but this is a business-wide transformation with touchpoints across Finance, Manufacturing and Design. This is not a simple system swap — it’s a strategic platform change that will shape how the business operates moving forward.
They are now seeking an experienced Project Manager to lead the end-to-end delivery.
The Role
- Lead the full lifecycle delivery of the Creatio CRM implementation, ensuring alignment to business objectives, scope, timelines and budget.
- Act as the central point of coordination between the Steering Committee (Head of IT, Head of Sales and Joint Managing Directors), Creatio, and the implementation partner.
- Manage cross-functional stakeholder engagement across Sales, Finance, Manufacturing and Design to ensure requirements clarity and business readiness.
- Oversee solution design and integration touchpoints, particularly across the existing Infor M3 ERP landscape.
- Own governance, RAID management, planning, dependencies and reporting across internal and third-party teams.
- Drive change management, UAT, data migration, training and go-live planning to ensure successful adoption and transition into BAU.
Creatio will lead the design phase, supported by a dedicated implementation partner. Strong supplier management and the ability to hold external partners accountable will be critical to success.
Essential Experience
- Proven delivery of large-scale CRM implementations (300+ users) within complex organisations.
- Experience operating at Steering Committee / C-Suite level.
- Strong third-party supplier and systems integrator management.
- Background delivering enterprise-level transformation programmes.
- Creatio experience is highly desirable, though strong CRM transformation experience will be considered.
Desirable
- CRM integration experience across multiple business systems.
- Exposure to manufacturing and/or design-led environments.
- Experience working within or alongside ERP landscapes such as Infor M3.
Project Manager in Bromsgrove employer: Vector Resourcing
Join a dynamic and forward-thinking multi-national organisation that is committed to innovation and growth. As a Project Manager, you will be at the forefront of a significant CRM transformation, working in a collaborative environment that values employee development and offers ample opportunities for professional growth. With a strong focus on cross-functional teamwork and strategic impact, this role provides a unique chance to shape the future of the business while enjoying a supportive work culture and competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM transformation programme. Show them you understand their challenges and how your experience aligns with their needs. We want to see that spark of enthusiasm!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to hiring managers or team leads through LinkedIn. A well-crafted message can set you apart from the crowd and show your genuine interest in the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Project Manager in Bromsgrove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Project Manager role. Highlight your experience with CRM implementations and any relevant projects you've led. We want to see how your skills align with the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with large-scale transformations and how you can drive change management effectively. Let us know what excites you about this opportunity!
Showcase Your Stakeholder Management Skills:Since this role involves managing cross-functional stakeholders, make sure to highlight your experience in this area. Share examples of how you've successfully engaged with different teams and ensured clarity in requirements. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Vector Resourcing
✨Know Your CRM Inside Out
Make sure you understand the specifics of Creatio CRM and how it differs from Infor CRM. Familiarise yourself with its features and benefits, as well as any challenges that might arise during implementation. This knowledge will help you demonstrate your expertise and show that you're ready to lead the transformation.
✨Prepare for Stakeholder Engagement
Since this role involves managing cross-functional stakeholders, think about how you would approach engaging with different departments like Sales, Finance, and Manufacturing. Prepare examples of how you've successfully navigated stakeholder relationships in the past, and be ready to discuss your strategies for ensuring clarity and readiness across teams.
✨Showcase Your Project Management Skills
Be ready to talk about your experience with large-scale CRM implementations. Highlight specific projects where you led the end-to-end delivery, focusing on governance, RAID management, and reporting. Use metrics to illustrate your success and how you kept projects on track and within budget.
✨Demonstrate Change Management Expertise
Change management is crucial for a successful CRM transformation. Prepare to discuss your approach to driving change, including user acceptance testing (UAT), data migration, and training. Share examples of how you've facilitated smooth transitions in previous roles, ensuring that teams are well-prepared for go-live.
