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- Tasks: Provide first-line technical support and troubleshoot application issues for users.
- Company: Join a dynamic team focused on delivering top-notch tech support.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values problem-solving and communication skills.
- Qualifications: Previous experience in IT support or data analysis is essential; SQL knowledge preferred.
- Other info: Ideal for self-motivated individuals who thrive in a hybrid work environment.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a proactive and detail-oriented Application Support Analyst to join our support team. In this role, you'll provide first-line technical support to end-users, assisting with application issues, data queries, and access/configuration requests. Your ability to troubleshoot, communicate effectively, and maintain accurate support records will be key to ensuring a high-quality support experience.
Key Responsibilities:
- Monitor and triage incoming support tickets and phone calls.
- Respond to and resolve first-line support issues and service requests, escalating more complex problems as needed.
- Execute basic SQL queries to support data retrieval and issue resolution.
- Review and action system alerts and exception reports to ensure service reliability.
- Maintain accurate, clear documentation of support activity and troubleshooting steps in ticketing systems.
Skills & Experience Required:
- Previous experience in a software application support, IT support, or data analysis role.
- Basic understanding of SQL and relational databases, with the ability to run and interpret queries.
- Strong analytical and problem-solving skills with high attention to detail.
- Clear and effective communicator, capable of translating technical details for non-technical users.
- Self-motivated with the ability to prioritise tasks and work independently in a remote or hybrid environment.
Preferred Qualifications:
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira).
- Exposure to XML and APIs is a plus.
- Understanding of basic application monitoring and troubleshooting techniques.
Application Support Analyst employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with common IT ticketing systems like Zendesk or Jira. Understanding how these platforms work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your SQL skills! Being able to run and interpret basic queries is crucial for this role, so consider doing some practice exercises or online courses to boost your confidence.
✨Tip Number 3
Practice your communication skills, especially when explaining technical concepts to non-technical users. You might want to role-play scenarios with a friend to get comfortable with simplifying complex information.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved issues. This will demonstrate your analytical skills and attention to detail, which are key for the Application Support Analyst role.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software application support or IT support. Emphasise your skills in troubleshooting, SQL, and any familiarity with ticketing systems like Zendesk or Jira.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities listed. Mention specific examples of how you've successfully resolved technical issues or supported users in the past.
Showcase Your Technical Skills: Clearly outline your understanding of SQL and relational databases in your application. If you have experience with XML or APIs, be sure to include that as well, as it can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Vector Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL and how you've used it in previous roles. You might be asked to run a basic query or explain how you would troubleshoot a data issue, so brush up on your technical knowledge.
✨Demonstrate Problem-Solving Abilities
Think of specific examples where you've successfully resolved application issues or supported users. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Clearly
As an Application Support Analyst, you'll need to explain technical concepts to non-technical users. Practice simplifying complex ideas and ensure you can convey your thoughts clearly during the interview.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Zendesk or Jira, be ready to discuss it. If not, do some research on how these systems work and be prepared to explain how you would manage support tickets effectively.
