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- Tasks: Provide first-line technical support and troubleshoot application issues for users.
- Company: Join a dynamic team focused on delivering top-notch tech support.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values problem-solving and communication skills.
- Qualifications: Previous experience in IT support or data analysis is essential; SQL knowledge preferred.
- Other info: Ideal for self-motivated individuals who thrive in a hybrid work environment.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a proactive and detail-oriented Application Support Analyst to join our support team. In this role, you'll provide first-line technical support to end-users, assisting with application issues, data queries, and access/configuration requests. Your ability to troubleshoot, communicate effectively, and maintain accurate support records will be key to ensuring a high-quality support experience.
Key Responsibilities:
- Monitor and triage incoming support tickets and phone calls.
- Respond to and resolve first-line support issues and service requests, escalating more complex problems as needed.
- Execute basic SQL queries to support data retrieval and issue resolution.
- Review and action system alerts and exception reports to ensure service reliability.
- Maintain accurate, clear documentation of support activity and troubleshooting steps in ticketing systems.
Skills & Experience Required:
- Previous experience in a software application support, IT support, or data analysis role.
- Basic understanding of SQL and relational databases, with the ability to run and interpret queries.
- Strong analytical and problem-solving skills with high attention to detail.
- Clear and effective communicator, capable of translating technical details for non-technical users.
- Self-motivated with the ability to prioritise tasks and work independently in a remote or hybrid environment.
Preferred Qualifications:
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira).
- Exposure to XML and APIs is a plus.
- Understanding of basic application monitoring and troubleshooting techniques.
Application Support Analyst employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with common IT ticketing systems like Zendesk or ServiceNow. Understanding how these platforms work will give you an edge in managing support tickets efficiently.
✨Tip Number 2
Brush up on your SQL skills, especially basic queries. Being able to demonstrate your ability to retrieve and interpret data will show that you're ready to tackle the technical aspects of the role.
✨Tip Number 3
Practice your communication skills by explaining technical concepts to non-technical friends or family. This will help you convey complex information clearly, which is crucial for this position.
✨Tip Number 4
Research common application support issues and their resolutions. Having a solid understanding of typical problems and solutions will prepare you for the types of challenges you'll face in the role.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software application support or IT support. Emphasise your skills in troubleshooting, SQL, and any familiarity with ticketing systems like Zendesk or Jira.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since effective communication is key for this role, consider including examples in your application that demonstrate your ability to explain technical concepts to non-technical users. This could be through previous job experiences or projects.
Highlight Problem-Solving Abilities: Provide examples of situations where you successfully identified and resolved issues. This could include specific challenges you faced in previous roles and the steps you took to overcome them, showcasing your analytical skills.
How to prepare for a job interview at Vector Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL and any relevant software applications. You might be asked to run a basic query or explain how you would troubleshoot a common issue, so brush up on your technical knowledge before the interview.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past roles where you successfully resolved application issues or supported users. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical skills.
✨Communicate Clearly
As an Application Support Analyst, you'll need to explain technical concepts to non-technical users. Practice simplifying complex ideas and ensure you can convey your thoughts clearly during the interview.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Zendesk or Jira, be ready to discuss it. If not, do some research on how these systems work and be prepared to explain how you would use them to manage support requests effectively.
