Our client is looking for a Senior Support Engineer to take technical ownership of assigned client accounts across Apple, Microsoft and Google environments.
You will resolve complex issues, advise senior stakeholders and deliver improvement projects for a portfolio of London-based advertising, marketing and media businesses.
This role combines hands-on support with proactive technical management.
Responsibilities
- Own the technical relationship with assigned clients, acting as their main point of contact.
- Resolve technical issues across Apple, Microsoft and Google environments, coordinating specialist input where required.
- Deliver scheduled on-site support, including full-day client cover, alongside remote helpdesk support.
- Manage incidents through to resolution within agreed service levels, maintaining clear communication throughout.
- Review client environments, identify technology gaps and recommend practical improvements.
- Plan and deliver technical projects from initial scope through to implementation.
- Lead the technical elements of client onboarding, offboarding and infrastructure reviews.
- Maintain accurate ticket, time and technical records.
- Identify technologies and service improvements that strengthen client environments and support account growth.
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3rd Line Engineer in Sevenoaks employer: Vector Resourcing Ltd.
Vector Resourcing Ltd. is an excellent employer that prioritises a culture of innovation and collaboration, making it an ideal place for a Data Governance Lead to thrive. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to influence data governance practices on a global scale. The company's focus on regulatory alignment and long-term data health ensures that your work will have a meaningful impact in the rapidly evolving field of analytics and AI.
