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- Tasks: Lead the final stages of ITSM implementation for a global tech company.
- Company: Join a dynamic firm focused on transforming restaurant and retail brands.
- Benefits: Enjoy flexible work options and a vibrant corporate culture.
- Why this job: Be part of a crucial project that impacts global operations and enhances customer experiences.
- Qualifications: Proven ITSM delivery experience, ideally with Halo ITSM and strong ITIL knowledge.
- Other info: Opportunity to work in a fast-paced environment with a focus on innovation.
The predicted salary is between 43200 - 72000 £ per year.
We are searching for a Project/Implementation Manager who will be crucial in delivering the final stages of an ITSM implementation for a global technology company focused on restaurant and retail brands. This role involves overseeing configuration, onboarding customer data, coordinating testing, and managing rollout activities.
Responsibilities
- Finalize ITSM platform configuration to meet business requirements
- Set up customer data and service catalogues
- Lead UAT and manage defect resolution
- Plan and execute rollout with minimal disruption
- Ensure stakeholder readiness, training, and adoption
- Support hypercare and transition to BAU
- Proven ITSM delivery experience, ideally with Halo ITSM
- Strong knowledge of ITIL or similar frameworks
- Experience managing configuration, testing, training, and go-live
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Project/Implementation Manager employer: Vector Resourcing Ltd.
Contact Detail:
Vector Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project/Implementation Manager
✨Tip Number 1
Familiarise yourself with the Halo ITSM platform, as having hands-on experience or knowledge about its functionalities can set you apart. Consider exploring online resources or forums where current users discuss their experiences and best practices.
✨Tip Number 2
Brush up on your ITIL knowledge, especially the latest updates and frameworks. Being able to speak the language of ITIL during interviews will demonstrate your commitment to best practices in IT service management.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to manage configuration, testing, and training. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Network with professionals in the ITSM field, particularly those who have worked with restaurant and retail brands. Engaging with them on platforms like LinkedIn can provide insights into the industry and potentially lead to referrals.
We think you need these skills to ace Project/Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITSM delivery, particularly with Halo ITSM. Emphasise your skills in configuration, testing, and rollout activities to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Project/Implementation Manager. Mention specific examples from your past experiences that demonstrate your ability to manage UAT, defect resolution, and stakeholder training.
Showcase Your Knowledge of ITIL: Since the role requires strong knowledge of ITIL or similar frameworks, include any relevant certifications or training in your application. Discuss how you've applied these principles in previous projects.
Highlight Your Communication Skills: As this role involves coordinating with various stakeholders, make sure to illustrate your communication skills. Provide examples of how you've successfully managed teams and ensured stakeholder readiness in past projects.
How to prepare for a job interview at Vector Resourcing Ltd.
✨Showcase Your ITSM Experience
Make sure to highlight your previous experience with ITSM implementations, especially if you've worked with Halo ITSM. Be prepared to discuss specific projects where you successfully managed configuration, testing, and rollout activities.
✨Demonstrate Your Knowledge of ITIL
Since a strong knowledge of ITIL or similar frameworks is essential for this role, brush up on key ITIL concepts. Be ready to explain how you've applied these principles in past projects to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced during UAT or rollout phases and how you resolved them, ensuring minimal disruption to stakeholders.
✨Emphasise Stakeholder Management Skills
This role requires effective communication and stakeholder management. Prepare examples of how you've ensured stakeholder readiness and adoption in previous roles, including any training initiatives you've led.
