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- Tasks: Support users and troubleshoot Microsoft Dynamics 365 applications daily.
- Company: Join a dynamic IT Business Solutions team focused on innovation.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a team driving continuous improvements and making a real impact.
- Qualifications: Experience with Microsoft Dynamics 365 and strong skills in Power Platform required.
- Other info: Perfect for tech-savvy individuals eager to enhance user experiences.
The predicted salary is between 28800 - 43200 £ per year.
We are searching for a Product Support Analyst to join our client’s IT Business Solutions team, supporting users and applications on Microsoft Dynamics 365. This role is key to ensuring effective use of D365 and driving continuous improvements through the Power Platform.
Responsibilities
– Support and troubleshoot Dynamics 365 applications
– Act as first point of contact for user issues
– Document user requirements and enhancement specs
– Create test cases and user training materials
– Deliver training and support for Power BI reporting
– Monitor system performance and suggest improvements
– Experience supporting Microsoft Dynamics 365
– Strong skills with Power Automate, Power Apps, and Power BI
– Confident in analysing issues and documenting solutions
– Clear communicator with technical and non-technical users
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Product Support Analyst employer: Vector Resourcing Ltd.
Contact Detail:
Vector Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and the Power Platform. Understanding the functionalities and common issues users face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your troubleshooting skills by simulating user issues. This hands-on experience will prepare you to act as the first point of contact for user problems, showcasing your ability to resolve issues effectively.
✨Tip Number 3
Brush up on your communication skills, especially in explaining technical concepts to non-technical users. Being able to convey information clearly is crucial for a Product Support Analyst.
✨Tip Number 4
Network with professionals in the field through platforms like LinkedIn. Engaging with others who work with Dynamics 365 can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Product Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 and the Power Platform. Use specific examples of how you've supported users and applications in previous roles.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about supporting users and improving systems. Mention your skills in troubleshooting and documenting solutions, as well as your ability to communicate effectively with both technical and non-technical users.
Showcase Relevant Skills: Emphasise your proficiency in Power Automate, Power Apps, and Power BI. Provide examples of how you've used these tools to enhance user experience or improve system performance in past positions.
Prepare for Potential Questions: Think about common interview questions related to product support and user training. Be ready to discuss how you would approach troubleshooting issues and creating training materials for users.
How to prepare for a job interview at Vector Resourcing Ltd.
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365. Be prepared to discuss your previous experiences with the platform, including any troubleshooting you've done and how you've supported users in the past.
✨Showcase Your Power Platform Skills
Highlight your experience with Power Automate, Power Apps, and Power BI during the interview. Be ready to provide examples of how you've used these tools to improve processes or solve problems.
✨Communicate Clearly
As a Product Support Analyst, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your communication skills during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved user issues or improved system performance, and be ready to discuss them.
