Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of six analysts to enhance service desk operations and incident resolution.
- Company: Join a dynamic IT team focused on operational excellence and client satisfaction.
- Benefits: Enjoy competitive pay, professional development opportunities, and a collaborative work environment.
- Why this job: Make a real impact by improving processes and supporting a dedicated team in a fast-paced setting.
- Qualifications: Experience managing a first-line support team; ITIL Foundation knowledge is a plus.
- Other info: This is an interim role with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are searching for an Interim Service Desk Manager who will be crucial in driving the operational effectiveness of our client’s first-line support function. This role involves overseeing a team of six service desk analysts, implementing structure and formal service-level agreements, and reporting directly to the Director of IT and Head of Service Operations.
Responsibilities:
- Manage day-to-day service desk operations and ensure effective incident resolution.
- Lead and support a team of six first-line analysts (M365, AD, Azure, networking, cyber, laptop builds).
- Complete structured handover with outgoing manager.
- Implement formal SLAs and process improvements.
- Track KPIs and identify areas for improvement.
- Experience managing a 1st line support team of similar size.
- ITIL Foundation or practical knowledge of ITIL processes.
Interim Service Desk Manager employer: Vector Resourcing Ltd.
Contact Detail:
Vector Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Service Desk Manager
✨Tip Number 1
Familiarise yourself with ITIL processes and frameworks, as this role requires practical knowledge of ITIL. Consider brushing up on your understanding of SLAs and KPIs, as these will be crucial in demonstrating your capability to manage the service desk effectively.
✨Tip Number 2
Highlight your experience in managing a first-line support team, especially if you've led teams of a similar size. Be ready to discuss specific challenges you've faced and how you overcame them, as this will show your leadership skills and operational effectiveness.
✨Tip Number 3
Prepare to discuss your approach to implementing process improvements. Think about examples where you've successfully introduced new structures or formal agreements that enhanced team performance or customer satisfaction.
✨Tip Number 4
Network with professionals in the IT service management field. Engaging with others who have experience in similar roles can provide valuable insights and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Interim Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing service desk operations and leading teams. Emphasise your familiarity with ITIL processes and any specific technologies mentioned in the job description, such as M365, AD, and Azure.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Interim Service Desk Manager role. Discuss your previous experience in similar positions, your leadership style, and how you plan to implement SLAs and process improvements.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. For example, mention how you improved incident resolution times or enhanced team performance through specific initiatives.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Vector Resourcing Ltd.
✨Showcase Your Leadership Skills
As an Interim Service Desk Manager, you'll be leading a team of six analysts. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or resolved conflicts.
✨Demonstrate Your ITIL Knowledge
Since the role requires knowledge of ITIL processes, make sure to brush up on your ITIL Foundation concepts. Be ready to explain how you've applied these principles in your previous roles, particularly in managing service desk operations and implementing SLAs.
✨Prepare for Operational Scenarios
Expect questions about day-to-day service desk operations and incident resolution. Think of scenarios where you had to manage high-pressure situations or improve operational effectiveness. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Discuss KPIs and Process Improvements
The role involves tracking KPIs and identifying areas for improvement. Be ready to talk about the metrics you've used in the past to measure success and how you've implemented process improvements based on those insights. This will show your analytical skills and commitment to continuous improvement.
