At a Glance
- Tasks: Provide hands-on 2nd line support for media clients in Mac and Windows environments.
- Company: Join a dynamic company supporting exciting media clients in central London.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to learn and grow your skills.
- Why this job: Be the tech hero solving real problems and building strong client relationships.
- Qualifications: Strong 2nd line support experience with Mac and Windows knowledge required.
The predicted salary is between 35000 - 45000 £ per year.
Our client is looking for an experienced 2nd Line Support Engineer to support a portfolio of media clients across central London.
This is a hands-on role covering on-site and help desk support, working mainly with Mac environments alongside some Windows support.
Responsibilities
- Provide 2nd line support across Mac and Windows environments.
- Resolve hardware, software, connectivity and user issues.
- Support user and device onboarding during company acquisitions.
- Administer Microsoft 365, Adobe applications and user accounts.
- Build strong client relationships and escalate complex issues when required.
Essential skills
- Strong 2nd line support experience.
- Good knowledge of Mac environments.
- Windows and Microsoft 365 support experience.
- Experience with networking, Wi-Fi, printers and MDM.
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2nd Line Support Engineer employer: Vector Resourcing Ltd.
As a Modern Workplace Analyst at our client, you will be part of a dynamic team dedicated to enhancing workplace technology for a diverse workforce. The company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and innovative projects. Located in a vibrant area, employees enjoy a supportive environment that values work-life balance and encourages the exploration of new technologies.
