At a Glance
- Tasks: Coordinate service activities, manage orders, and ensure top-notch customer support.
- Company: Join a dynamic Research and Development company in Sandy, Bedfordshire.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Flexible working hours and a chance to work with engineers and suppliers.
- Why this job: Be the backbone of service operations and enhance customer experiences.
- Qualifications: Experience in service administration and strong communication skills required.
We are currently looking for a Service Administrator to join a Research and Development company based in Sandy, Bedfordshire.
We are looking for someone who has strong administrative and previous experience working in a service department involved in activities such as spare parts ordering, inventory control, customer communication, and maintenance of service records.
This is a varied role where you'll support customers, engineers and suppliers, coordinating service activities, processing spare parts orders and helping ensure a first-class customer experience.
The Role
- Coordinate service visits and engineer schedules
- Process service requests, quotations and work orders
- Handle spare parts enquiries and customer orders
- Liaise with suppliers to source parts and manage deliveries
- Monitor stock levels and maintain accurate records
- Provide customers with updates on service activities and order status
- Maintain information within ERP/CRM systems
Experience Required
- Previous experience in a Service Administrator, Service Coordinator, Engineering Administrator, Parts Administrator or similar role
- Strong customer service and communication skills
- Good organisational and administration abilities
- Experience using Microsoft Office and ERP/CRM systems
- Engineering, manufacturing or technical industry experience would be advantageous
Sound like you? If so, please do not hesitate to get in contact with Adam Mayne at Vector Recruitment Ltd.
We think you need these skills to ace Service Administrator in Sandy
Administrative Skills
Customer Service Skills
Communication Skills
Organisational Skills
Experience with ERP/CRM Systems
Inventory Control
Spare Parts Ordering
