At a Glance
- Tasks: Be the go-to person for key customer accounts and ensure they have a fantastic experience.
- Company: Leading manufacturer in Aerospace & Defence, expanding rapidly.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and develop.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Confident communicator with customer service experience and strong organisational skills.
A sector leading manufacturer of precision components to the Aerospace & Defence sectors has a new vacancy for a Customer Service Advisor.
Joining at a time of expansion, you will be the main point of contact for key customer accounts and ensure they have a positive customer experience, to ensure repeat business.
The Role
Develop long term relationships with key customers.
Customer Order Contract Review, Entry and Acknowledgement.
Communicating timely and accurate information to customers.
Liaising with operations to provide detailed information on orders.
Working collaboratively with customers on order book management.
Providing information to support customer meetings and site visits and attending those meetings as required.
Managing customer complaints regarding paperwork errors and other delivery problems.
Supporting other activities within the team as required.
The Person
A confident communicator, you will ideally have previous experience in a customer facing role.
Good influencing skills and able to communicate with people at all levels.
- High level of organisational skills and able to prioritise and manage own time
- Good IT Skills in Excel and Outlook
Experience of working in a high pressure and fast paced environment.
High level or accuracy
Customer Service Advisor in Leicester employer: Vectis Recruitment
Vectis Recruitment is an outstanding employer, offering CNC Operators in Burnley a supportive work culture that prioritises training and career advancement. With a focus on teamwork and quality, employees benefit from continuous development opportunities and a commitment to lean manufacturing practices, making it a rewarding place to grow your skills and career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vectis Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vectis Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vectis Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Vectis Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vectis Recruitment!
How to prepare for a job interview at Vectis Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
