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For Companies At a Glance
- Tasks: Build strong relationships with key customers and ensure their needs are met.
- Company: Leading manufacturer in aerospace, defence, and automotive sectors.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to shine and develop your career.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
A successful manufacturer of advanced products supplied to the aerospace, defence and automotive sectors has a new vacancy for a Customer Account Coordinator. You will build and develop close working partnerships with key customer accounts to ensure their needs are met, identify new commercial opportunities and that customers have a positive customer experience.
The Role
- Develop long term relationships with key customers.
- Be the main point of contact for customers and suppliers.
- Communicating timely and accurate information to customers and production.
- Liaising with operations and production to provide detailed information on orders.
- Managing customer issues and resolve in a timely manner.
- Negotiating order book changes with client as appropriate, including price and timing.
- Raising and management of supplier and tooling purchase orders.
The Person
- A confident communicator, you will have previous experience in a customer facing role.
- Good influencing and negotiation skills and able to communicate with people at all levels.
- High level of organisational skills and able to prioritise and manage own time.
- Good IT Skills in Excel and Outlook.
- Experience of working in a high pressure and fast paced environment.
- High level of accuracy and attention to detail.
Customer Service Coordinator in Newport employer: Vectis Recruitment Limited
Contact Detail:
Vectis Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace, defence, and automotive sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you’d handle tricky situations or negotiate changes with clients. We want you to shine when it comes to showcasing your influencing and negotiation skills!
✨Tip Number 3
Don’t forget to research the company! Understanding their products and values will help you tailor your conversations. We’re all about building long-term relationships, so show them you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on the path to that dream job!
We think you need these skills to ace Customer Service Coordinator in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in customer-facing roles and any relevant skills that match the job description, like negotiation and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences where you've built strong customer relationships or resolved issues effectively.
Show Off Your Organisational Skills: Since the role requires high organisational skills, give examples in your application of how you've managed multiple tasks or prioritised effectively in a fast-paced environment. We love seeing how you handle pressure!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vectis Recruitment Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand how to build relationships and communicate effectively with clients. Be ready to share examples from your past experiences where you successfully managed customer accounts or resolved issues.
✨Showcase Your Organisational Skills
Prepare to discuss how you prioritise tasks and manage your time, especially in high-pressure situations. Think of specific instances where your organisational skills made a difference in your previous roles, and be ready to explain your approach.
✨Demonstrate Your Negotiation Prowess
Since negotiation is key in this role, come equipped with examples of how you've successfully negotiated changes with clients or suppliers. Highlight your influencing skills and how you ensure a win-win outcome for all parties involved.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable using Excel and Outlook, as these are essential for the role. If you have experience with any specific tools or software that can aid in customer account management, be prepared to discuss how you've used them effectively.