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For Companies At a Glance
- Tasks: Build strong relationships with key customers and ensure their needs are met.
- Company: Leading manufacturer in aerospace, defence, and automotive sectors.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to shine and grow.
- Why this job: Be the go-to person for customers and make a real impact on their experience.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
A successful manufacturer of advanced products supplied to the aerospace, defence and automotive sectors has a new vacancy for a Customer Account Coordinator. You will build and develop close working partnerships with key customer accounts to ensure their needs are met, identify new commercial opportunities and that customers have a positive customer experience.
The Role
- Develop long term relationships with key customers.
- Be the main point of contact for customers and suppliers.
- Communicating timely and accurate information to customers and production.
- Liaising with operations and production to provide detailed information on orders.
- Managing customer issues and resolve in a timely manner.
- Negotiating order book changes with client as appropriate, including price and timing.
- Raising and management of supplier and tooling purchase orders.
The Person
- A confident communicator, you will have previous experience in a customer facing role.
- Good influencing and negotiation skills and able to communicate with people at all levels.
- High level of organisational skills and able to prioritise and manage own time.
- Good IT Skills in Excel and Outlook.
- Experience of working in a high pressure and fast paced environment.
- High level of accuracy and attention to detail.
Customer Service Coordinator employer: Vectis Recruitment Limited
Contact Detail:
Vectis Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace, defence, and automotive sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Knowing their key accounts and recent projects will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you’ve successfully managed customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in customer-facing roles and any relevant skills like negotiation and communication that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've built relationships with customers and resolved issues in the past.
Show Off Your Organisational Skills: In your application, give us a glimpse of your organisational prowess. Mention how you prioritise tasks and manage your time effectively, especially in high-pressure situations. We love a well-organised candidate!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vectis Recruitment Limited
✨Know Your Customer
Before the interview, research the company and its key customer accounts. Understand their products and services, especially in the aerospace, defence, and automotive sectors. This will help you demonstrate your interest and show that you’re ready to build those long-term relationships.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers and resolved issues in the past. Be ready to discuss how you can be the main point of contact and ensure timely information flow.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. Bring examples of how you've handled high-pressure situations and maintained accuracy under tight deadlines. This will reassure them that you can thrive in a fast-paced environment.
✨Prepare for Negotiation Scenarios
Since negotiating order book changes is part of the role, think of past experiences where you successfully negotiated terms or resolved conflicts. Be prepared to discuss your approach and how you can apply those skills to meet customer needs while aligning with the company's goals.