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For Companies At a Glance
- Tasks: Build strong relationships with key customers and manage their needs effectively.
- Company: Leading manufacturer in aerospace, defence, and automotive sectors.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with plenty of opportunities to develop your career.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
A successful manufacturer of advanced products supplied to the aerospace, defence and automotive sectors has a new vacancy for a Customer Account Coordinator. You will build and develop close working partnerships with key customer accounts to ensure their needs are met, identify new commercial opportunities and that customers have a positive customer experience.
The Role
- Develop long term relationships with key customers.
- Be the main point of contact for customers and suppliers.
- Communicating timely and accurate information to customers and production.
- Liaising with operations and production to provide detailed information on orders.
- Managing customer issues and resolve in a timely manner.
- Negotiating order book changes with client as appropriate, including price and timing.
- Raising and management of supplier and tooling purchase orders.
The Person
- A confident communicator, you will have previous experience in a customer facing role.
- Good influencing and negotiation skills and able to communicate with people at all levels.
- High level of organisational skills and able to prioritise and manage own time.
- Good IT Skills in Excel and Outlook.
- Experience of working in a high pressure and fast paced environment.
- High level of accuracy and attention to detail.
Customer Service Coordinator in Bath employer: Vectis Recruitment Limited
Contact Detail:
Vectis Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace, defence, and automotive sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Knowing their key accounts and recent projects will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you’ve successfully managed customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Coordinator role. Highlight your experience in customer-facing roles and any relevant skills like negotiation and communication. We want to see how you can build those long-term relationships with key customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed customer issues or improved customer experiences in the past. We love a good story!
Show Off Your IT Skills: Since good IT skills are a must, don’t forget to mention your proficiency in Excel and Outlook. If you’ve used these tools to manage customer accounts or streamline processes, let us know! We appreciate attention to detail and accuracy.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Vectis Recruitment Limited
✨Know Your Customer
Before the interview, research the company and its key customer accounts. Understand their products and services, especially in the aerospace, defence, and automotive sectors. This will help you demonstrate your knowledge and show that you're genuinely interested in building long-term relationships with their clients.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers and suppliers in the past. Be ready to discuss how you’ve handled customer issues and resolved them promptly, as this will highlight your ability to maintain positive customer experiences.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage your time and prioritise tasks, especially in high-pressure situations. Share specific strategies or tools you use to stay organised, as this will reassure the interviewer that you can handle the fast-paced environment they operate in.
✨Brush Up on Your IT Skills
Since good IT skills in Excel and Outlook are essential for this role, make sure you’re comfortable discussing your experience with these tools. Consider preparing a few examples of how you’ve used Excel for data management or reporting, as well as how you utilise Outlook for effective communication and scheduling.