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For Companies At a Glance
- Tasks: Support IT operations, manage devices, and ensure compliance in a dynamic environment.
- Company: Fresha is a leading beauty and wellness marketplace, trusted by millions globally.
- Benefits: Enjoy a dog-friendly office, collaborative culture, and opportunities for growth.
- Why this job: Make a meaningful impact while working with cutting-edge technology in a fast-paced setting.
- Qualifications: 4+ years in IT operations, experience with Google Workspace, and strong problem-solving skills required.
- Other info: We value passion and potential; apply even if you don't meet every requirement.
The predicted salary is between 48000 - 84000 £ per year.
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide .
Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date .
The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.
Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to do their jobs effectively through reliable IT infrastructure and support, ensuring compliance with company and security standards at Fresha.
This is a great opportunity for someone looking to work in a fast-paced and dynamic environment who enjoys working autonomously, likes to take on challenges, and wants to make a meaningful impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week in London
What you will be doing
- Support and maintain our ISO27001-certified environment, ensuring continuous compliance
- Support employee onboarding and offboarding processes, including device setup and account management.
- Manage global laptop deployment and hardware provisioning for employees worldwide.
- Maintain network connectivity and infrastructure across multiple sites
- Assist with security investigations and incident response activities
- Resolve IT issues and provide technical support within office environments
- Collaborate closely with security, compliance, and other technical teams
- Coordinate with vendors and suppliers to procure office technology and IT equipment
- Establish and maintain meeting room technology standards across all locations
- Monitor and optimise IT systems\’ performance and reliability
- Maintain documentation of IT processes, procedures, and inventory
- This list is not exhaustive, and there may be other activities you are required to deliver.
What we are looking for
- 4+ years of experience in IT operations or similar technical role
- Experience with Google Workspace administration and Slack management
- Experience in fast-growing technology companies
- Ability to code and use AI tools extensively for automation and efficiency
- Strong understanding of information security frameworks, particularly ISO27001
- Experience with enterprise device management and deployment at scale
- Knowledge of networking fundamentals and troubleshooting
- Familiarity with security tools and incident response procedures
- Experience supporting remote and hybrid work environments
- Strong vendor management and procurement skills
- Excellent problem-solving and communication abilities
- Ability to work across multiple time zones and support global operations
Added bonus
- Experience with cloud platforms (AWS, Azure, GCP)
- Knowledge of compliance frameworks beyond ISO27001
At Fresha, we value passion and potential as much as specific skills. If you\’re enthusiastic and eager to learn, we encourage you to apply, even if you don\’t meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
- Screen call – Video call with a member from the Talent Team – 30 – 60 minutes
- 1st stage – Technical Video call/In-person interview with our Head of Security & Compliance- Up to 30 minutes
- Tech stage – Technical Video call/In-person interview with our IT Engineer and Head of Security & Compliance – up to 1 hour
- Final stage – Video call/In-person meet with our CTO – up to 1 hour
We aim to complete the entire interview process and deliver feedback within 4 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
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Senior IT Ops Engineer employer: Vectara
Contact Detail:
Vectara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Ops Engineer
✨Tip Number 1
Familiarise yourself with ISO27001 standards, as this role requires maintaining compliance in a certified environment. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to security and compliance.
✨Tip Number 2
Showcase your experience with Google Workspace and Slack during discussions. These tools are integral to the role, so being able to discuss specific instances where you've effectively managed or optimised these platforms will set you apart.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've tackled IT issues in fast-paced environments. Use examples that highlight your ability to work autonomously while still collaborating with teams across different time zones.
✨Tip Number 4
Research Fresha's marketplace platform and its impact on beauty and wellness businesses. Being knowledgeable about the company’s mission and how your role contributes to it will show your enthusiasm and alignment with their goals.
We think you need these skills to ace Senior IT Ops Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, especially focusing on your familiarity with Google Workspace and Slack management. Use specific examples that demonstrate your problem-solving skills and ability to work in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Fresha and how your background aligns with their mission. Mention your experience with ISO27001 compliance and any relevant technical skills that would benefit their operations.
Showcase Your Technical Skills: When detailing your experience, emphasise your coding abilities and familiarity with AI tools for automation. Highlight any experience you have with cloud platforms like AWS, Azure, or GCP, as well as your understanding of networking fundamentals.
Prepare for the Interview: Research Fresha's culture and values, and be ready to discuss how you can contribute to their goals. Prepare examples of past experiences where you successfully resolved IT issues or improved processes, as these will likely come up during the interview stages.
How to prepare for a job interview at Vectara
✨Understand the Company Culture
Fresha values a collaborative and inclusive environment. Make sure to research their culture and be prepared to discuss how you can contribute positively to it.
✨Showcase Your Technical Skills
Be ready to demonstrate your experience with Google Workspace, Slack management, and any coding or automation tools you've used. Prepare specific examples of how you've applied these skills in previous roles.
✨Prepare for Technical Questions
Expect technical questions related to IT operations, security frameworks like ISO27001, and troubleshooting networking issues. Brush up on these topics and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of your interview, ask questions that show your interest in the role and the company. Inquire about their future projects, team dynamics, or how they measure success in the IT department.
