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- Tasks: Build relationships and drive monetisation for the Fresha platform in a dynamic environment.
- Company: Fresha is a leading marketplace for beauty and wellness, trusted by millions globally.
- Benefits: Enjoy a dog-friendly office, collaborative culture, and opportunities for personal growth.
- Why this job: Make an impact in a fast-paced role while working with innovative tech and passionate teams.
- Qualifications: 3+ years in account management, strong communication skills, and a proactive mindset required.
- Other info: We value passion over experience; apply even if you don't meet every requirement!
The predicted salary is between 36000 - 60000 £ per year.
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide .
Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date .
The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.
Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog-friendly office five days per week. Our London HQ: The Bower, 207-211, Old St, Tower, London EC1V 9NR
Commercial Growth
- Engagement – Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.
- Sales Cycle – Proactively introduce, educate and convert Partners on to Fresha’s payments solution.
- Market Trends – Optimise listing content and availability competitiveness on the marketplace to maximise conversions.
Relationship Building
- Partnering – Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
- Advisor – Advising Partners on suitable product selection based on their needs and specifications.
- Business Partnering – Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
- Relationships – Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
- Collaboration – Collaborate with our Product teams to provide important product feedback to help enhance future releases.
- Persuasion – Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the Fresha Platform.
This list is not exhaustive and there may be other activities you are required to deliver.
What we are looking for
- Experience – 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role
- Adaptability – Shown to be commercially motivated with an ability to adapt and achieve targets
- Analytics – Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
- Curiosity – Naturally proactive and inquisitive, with a desire to consistently learn and improve
- Teleprospecting – Previous experience in an outbound call environment or a related sales position preferred
- Communication – Excellent and proven written, verbal and presentation skills
- Innovative – Creative thinking and problem-solving mindset
- Relationship Building – You are a true hunter and relationship builder
- Team Player – Happy to roll sleeves up and assist the team when required
- Initiative – Ability to self-starter with a proactive approach
Added Bonus
- Bi-lingual – Fluency in English and another language
- Beauty & Wellness – Experience within the beauty and wellness industry
At Fresha, we value passion and potential as much as specific skills. If you\’re enthusiastic and eager to learn, we encourage you to apply, even if you don\’t meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
- Screen Call – Video-call with a member from the Talent Team (30 mins)
- Skills & Experience – In-Person interview with Team Leads (45 mins)
- Presentation – In-Person interview with Chief Commercial Officer, Head of Account Management (Europe) and Team Lead (75 mins)
We aim to complete the entire interview process and deliver feedback within 2 weeks .
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
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Account Manager (London) employer: Vectara
Contact Detail:
Vectara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (London)
✨Tip Number 1
Familiarise yourself with Fresha's platform and its features. Understanding how the marketplace operates and the value it provides to both consumers and businesses will help you engage effectively with potential partners during your interviews.
✨Tip Number 2
Prepare to discuss your previous account management experiences in detail. Be ready to share specific examples of how you've driven revenue growth and built strong relationships, as these are key aspects of the role.
✨Tip Number 3
Showcase your analytical skills by being prepared to discuss how you've used data to inform your decisions in past roles. Highlight any tools or methods you've employed to track performance and improve outcomes.
✨Tip Number 4
Demonstrate your curiosity and willingness to learn by asking insightful questions about Fresha's future plans and challenges. This will show your genuine interest in the company and the role, making you a more attractive candidate.
We think you need these skills to ace Account Manager (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and any specific achievements that demonstrate your ability to drive monetisation and revenue growth. Use keywords from the job description to align your skills with what Fresha is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty and wellness industry. Explain why you want to work at Fresha and how your background makes you a great fit for the Account Manager role. Be sure to mention your adaptability and relationship-building skills.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application materials are well-written and free of errors. Use clear and concise language to convey your ideas, and consider including examples of how you've effectively communicated with partners in previous roles.
Highlight Data-Driven Achievements: Fresha values analytics, so include specific examples of how you've used data to improve commercial outcomes in past positions. Mention any tools or methods you used to analyse data and how it led to successful results.
How to prepare for a job interview at Vectara
✨Know the Fresha Platform Inside Out
Before your interview, make sure you understand how the Fresha platform works. Familiarise yourself with its features and benefits, especially those related to monetisation and partner engagement. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Relationship Building Questions
As an Account Manager, building relationships is key. Be ready to discuss your past experiences in relationship management and how you've successfully engaged with partners. Think of specific examples where you’ve made a positive impact on client relationships.
✨Showcase Your Analytical Skills
Fresha values data-driven decision-making. Be prepared to talk about how you've used analytics in previous roles to drive commercial outcomes. Bring examples of reports or insights you've generated that led to successful strategies.
✨Demonstrate Your Adaptability
The role requires someone who can adapt to a fast-paced environment. Share instances where you've had to pivot quickly in response to changing circumstances or challenges. Highlight your proactive approach and willingness to learn.
