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For Companies At a Glance
- Tasks: Lead luxury retail operations and elevate customer experiences across multiple locations.
- Company: Globally recognised luxury fragrance brand with a strong UK presence.
- Benefits: Competitive salary, career development, and the chance to work with a prestigious brand.
- Why this job: Join a dynamic team and make a real impact in the luxury retail market.
- Qualifications: Experience in luxury retail and managing multiple points of sale is essential.
- Other info: Opportunity for growth in a high-performance, service-led culture.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a globally recognised luxury fragrance brand, with a presence in major international cities. The company currently operates a multisite location presence in the UK and continues to strengthen its position within the UK luxury market.
About the Role
The business is seeking an experienced Retail Manager to oversee its UK retail operations, managing each location. Reporting into the international head office, this role will take ownership of retail performance, team leadership, operational excellence, and brand representation across multiple points of sale. The Retail Manager will play a key role in driving sales, elevating customer experience, and ensuring consistent execution of the brand’s luxury standards.
The ideal candidate will bring significant experience within luxury retail, with a strong background in managing multiple points of sale and leading high performing teams.
Key Responsibilities
- Retail Operations
- Oversee day to day retail operations across multiple UK points of sale: boutique and department store locations
- Ensure consistent brand standards, operational excellence, and customer experience across both sites
- Manage staffing, scheduling, inventory control, and in-store execution
- Actively support sales performance and client development within both locations
- Financial & Performance Management
- Monitor sales performance, KPIs, and budgets in collaboration with the head office
- Support forecasting, stock management, and retail reporting to drive sustainable growth and profitability
- People Management
- Recruit, train, coach, and develop retail teams across multiple locations
- Foster a high-performance, service-led culture aligned with the brand’s values and luxury positioning
- Business Development & Partnerships
- Support relationships with department store partners and key stakeholders
- Identify opportunities to enhance retail performance, visibility, and client engagement
- Marketing & Brand Experience
- Support local retail marketing initiatives in coordination with the central Marketing & PR team
- Ensure strong brand presentation and storytelling within both retail environments
Requirements
- Seasoned experience in luxury retail
- Proven experience managing multiple points of sale (boutique and/or department store environments)
- Previous experience as a Retail Manager, Multisite Manager, or Senior Store Manager
- Strong commercial awareness with experience working to sales targets and KPIs
- Good understanding of the UK luxury retail landscape and department store operations
- Strong leadership and people management skills with a hands-on approach
- Excellent communication and interpersonal abilities, acting as a brand ambassador
- Organised, commercially minded, and detail-oriented
- Fluency in English; additional languages are an advantage
Retail Manager employer: Veblen International
Contact Detail:
Veblen International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Network like a pro! Connect with people in the luxury retail space, attend industry events, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Retail Manager role.
✨Tip Number 2
Prepare for those interviews by researching the brand inside out. Understand their values, products, and customer experience expectations. We want you to walk in there confident, ready to showcase how your experience aligns perfectly with their luxury standards.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and driven sales in previous roles. We’re looking for those standout moments that highlight your ability to elevate performance across multiple points of sale.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Retail Manager position!
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your understanding of the brand's values and how you've embodied them in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience managing multiple points of sale and any achievements that demonstrate your ability to drive sales and enhance customer experience.
Be Specific About Your Achievements: Quantify your successes where possible! Use numbers to showcase your impact on sales performance, team development, or operational excellence. This will help us see the value you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a globally recognised luxury fragrance brand!
How to prepare for a job interview at Veblen International
✨Know Your Brand Inside Out
Before the interview, dive deep into the luxury fragrance brand's history, values, and product range. Understanding their unique selling points and how they position themselves in the market will help you articulate how your experience aligns with their brand ethos.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in a retail environment. Highlight instances where you've improved team performance or customer experience, as this role heavily focuses on people management and operational excellence.
✨Be Ready to Discuss KPIs
Since the role involves monitoring sales performance and KPIs, come prepared to discuss how you've previously managed these metrics. Share concrete examples of how you've driven sales growth and improved profitability in your past roles.
✨Demonstrate Your Commercial Awareness
Familiarise yourself with the current trends in the UK luxury retail landscape. Be ready to discuss how you would enhance retail performance and client engagement, showing that you understand the competitive environment and can contribute to the brand's success.
