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For Companies At a Glance
- Tasks: Lead luxury retail operations and elevate customer experiences across multiple locations.
- Company: Globally recognised luxury fragrance brand with a strong UK presence.
- Benefits: Competitive salary, career development, and the chance to work with a prestigious brand.
- Why this job: Join a dynamic team and make a mark in the luxury retail sector.
- Qualifications: Experience in luxury retail and managing multiple sales points is essential.
- Other info: Opportunity for growth in a high-performance, service-led culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Sector: Luxury Fragrance
Employment Type: Full-time
Our client is a globally recognised luxury fragrance brand, with a presence in major international cities. The company currently operates a multisite location presence in the UK and continues to strengthen its position within the UK luxury market.
About the Role:
The business is seeking an experienced Retail Manager to oversee its UK retail operations, managing each location. Reporting into the international head office, this role will take ownership of retail performance, team leadership, operational excellence, and brand representation across multiple points of sale. The Retail Manager will play a key role in driving sales, elevating customer experience, and ensuring consistent execution of the brand’s luxury standards.
Key Responsibilities:
- Retail Operations: Oversee day to day retail operations across multiple UK points of sale: boutique and department store locations. Ensure consistent brand standards, operational excellence, and customer experience across both sites. Manage staffing, scheduling, inventory control, and in-store execution. Actively support sales performance and client development within both locations.
- Financial & Performance Management: Monitor sales performance, KPIs, and budgets in collaboration with the head office. Support forecasting, stock management, and retail reporting to drive sustainable growth and profitability.
- People Management: Recruit, train, coach, and develop retail teams across multiple locations. Foster a high-performance, service-led culture aligned with the brand’s values and luxury positioning.
- Business Development & Partnerships: Support relationships with department store partners and key stakeholders. Identify opportunities to enhance retail performance, visibility, and client engagement.
- Marketing & Brand Experience: Support local retail marketing initiatives in coordination with the central Marketing & PR team. Ensure strong brand presentation and storytelling within both retail environments.
Requirements:
- Seasoned experience in luxury retail.
- Proven experience managing multiple points of sale (boutique and/or department store environments).
- Previous experience as a Retail Manager, Multisite Manager, or Senior Store Manager.
- Strong commercial awareness with experience working to sales targets and KPIs.
- Good understanding of the UK luxury retail landscape and department store operations.
Skills & Competencies:
- Strong leadership and people management skills with a hands-on approach.
- Excellent communication and interpersonal abilities, acting as a brand ambassador.
- Organised, commercially minded, and detail-oriented.
- Fluency in English; additional languages are an advantage.
Retail Manager in London employer: Veblen International
Contact Detail:
Veblen International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in London
✨Tip Number 1
Network like a pro! Connect with people in the luxury retail scene, attend industry events, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a Retail Manager role!
✨Tip Number 2
Show off your experience! When you get the chance to chat with potential employers, highlight your successes in managing multiple points of sale and driving sales performance. Make sure they see you as the perfect fit for their luxury brand.
✨Tip Number 3
Prepare for interviews by researching the brand thoroughly. Understand their values, products, and customer experience expectations. This will help you demonstrate how you can elevate their retail operations and align with their luxury standards.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people in the luxury fragrance world.
We think you need these skills to ace Retail Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in luxury retail and managing multiple points of sale. Highlight specific achievements that demonstrate your ability to drive sales and enhance customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the luxury fragrance industry and how your leadership style aligns with our brand values. Be sure to mention why you want to work with us specifically.
Showcase Your People Skills: As a Retail Manager, you'll be leading teams across various locations. Make sure to highlight your people management skills and any experience you have in training and developing high-performing teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Veblen International
✨Know Your Brand Inside Out
Before the interview, dive deep into the luxury fragrance brand's history, values, and product range. Understanding their unique selling points and how they position themselves in the market will help you demonstrate your passion and alignment with their brand ethos.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in a retail environment. Highlight instances where you've improved team performance or customer experience, as this role heavily focuses on people management and operational excellence.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail management. Be prepared to discuss how you've monitored and driven sales performance in previous roles, as well as how you can apply that knowledge to enhance the brand's retail operations.
✨Engage with Their Vision
During the interview, express your enthusiasm for the brand's vision and how you can contribute to its growth. Discuss potential strategies for enhancing retail performance and client engagement, showing that you're not just a fit for the role but also a forward-thinking partner for the brand.
