We are currently recruiting for an ambitious, commercially minded Head of Ecommerce to join a fast growing haircare brand. This is an exciting fully remote opportunity to take ownership of the ecommerce strategy and drive the next phase of digital growth for an innovative, eco conscious and cruelty free brand. Working closely with the founders, you will lead online commercial performance, enhance the customer experience and unlock new revenue opportunities across digital channels.
Our client is an innovative, eco conscious and cruelty free haircare brand looking to shake up the industry. One of the fastest growing hair businesses.
As Head of Ecommerce, you will take ownership of the brand's ecommerce strategy, commercial performance and customer experience, reporting directly to the Co Founders. You will be responsible for driving online growth, improving website performance and identifying new commercial opportunities. Working closely with Marketing, Operations, Customer Experience and Product teams, you will ensure ecommerce activity supports wider business objectives. A key part of the role will involve overseeing the TikTok Shop strategy, partnering with the existing TikTok Shop Manager to maximise social commerce performance and drive revenue growth. This is a fully remote opportunity to join an ambitious, fast growing beauty brand and play a pivotal role in shaping its future growth.
- Lead and deliver the overall ecommerce strategy, driving revenue growth, profitability and commercial performance.
- Oversee website performance, merchandising, customer experience and conversion rate optimisation.
- Lead the TikTok Shop strategy, working closely with the TikTok Shop Manager to maximise sales and growth opportunities.
- Drive customer acquisition, retention and loyalty initiatives in collaboration with the Marketing team.
- Use ecommerce data, analytics and customer insights to identify opportunities and improve performance.
- Oversee forecasting, budgeting and commercial planning, providing regular performance updates to senior leadership.
- Identify new digital opportunities, partnerships and platform enhancements to support business growth.
- Build and develop the ecommerce function, managing external agencies and collaborating with wider business teams.
Requirements
- Proven experience in a senior ecommerce leadership role, ideally within a fast growing consumer or DTC brand.
- Strong commercial understanding, with a track record of driving online revenue growth and improving ecommerce performance.
- Experience overseeing website trading, merchandising, customer journeys and conversion optimisation.
- Understanding of TikTok Shop and social commerce, ideally with experience managing or overseeing these channels.
- Experience with ecommerce platforms such as Shopify, Magento or Salesforce Commerce Cloud.
- Strong analytical skills, with experience using GA4 and ecommerce reporting tools to inform decisions.
- Experience working cross functionally with marketing teams across acquisition, CRM and retention.
- Strong leadership, stakeholder management and communication skills, with the ability to manage external agencies and develop teams.
- A proactive, commercially minded approach and the ability to thrive in a fast paced, entrepreneurial environment.
- Experience within beauty, wellness, lifestyle, fashion or other consumer led sectors would be advantageous, but is not essential.
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Head of Ecommerce employer: Veblen International
Veblen International offers an exceptional work environment for the Patient Experience Coordinator role, where luxury healthcare and wellness meet outstanding service. Employees benefit from a competitive salary, a discretionary bonus, and ongoing training opportunities, all while being part of a dynamic team dedicated to creating memorable client experiences. With a focus on professional growth and access to exclusive industry events, this is a unique opportunity to contribute to a burgeoning business in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Veblen International are looking for when hiring for a Head of Ecommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Veblen International for the Head of Ecommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Veblen International as a Head of Ecommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Veblen International’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Ecommerce.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Veblen International, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Veblen International's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Veblen International. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Veblen International
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Veblen International uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Veblen International. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
