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- Tasks: Be the friendly voice for customers via email and social media, providing support and guidance.
- Company: Join a fast-growing, award-winning beauty brand revolutionising haircare in the UK.
- Benefits: Enjoy remote work flexibility and be part of a dynamic team with a customer-first culture.
- Why this job: Make a real impact in the beauty industry while enhancing customer experiences and satisfaction.
- Qualifications: Experience in customer service, excellent communication skills, and a detail-oriented mindset are essential.
- Other info: Work collaboratively with marketing and operations to shape the future of haircare.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a dynamic and fast-growing beauty brand based in the UK. We’re looking for a passionate and experienced professional to join their team as a Customer Care Executive, offering remote work within the UK. This is an exciting opportunity to become part of an award-winning business revolutionising the haircare industry.
They are one of the fastest-growing hair and beauty brands in the UK, offering cruelty-free, innovative haircare products designed to transform hair health. In just over two years, the company has been featured on the Sunday Times and has won ‘Best New Brand’ and ‘Best New Product’. With a strong focus on customer-first values and continuous growth, the brand is reshaping the beauty industry from the inside out.
As a Customer Care Executive, you will be the first point of contact for customers across email and social media platforms. Reporting to the Head of Operations, your role will be key in ensuring exceptional customer experiences, handling queries with empathy and efficiency, and working cross-functionally with operations and marketing teams to drive satisfaction and loyalty.
RESPONSIBILITIES
Act as the frontline contact for customer enquiries across email and social media (including Instagram and TikTok) with prompt and empathetic support.
Offer personalised product guidance based on customers’ haircare needs.
Manage the return and exchange processes, coordinating with logistics to ensure smooth resolutions.
Handle claims for lost or damaged shipments and ensure timely solutions.
Collaborate with the Operations and Supply Chain teams to monitor order fulfilment and ensure delivery excellence.
Share customer insights and feedback with the Marketing team to enhance the post-purchase experience.
EXPERIENCE REQUIREMENTS
Proven experience in customer service or consumer experience management, ideally in e-commerce or consumer goods.
Excellent written and verbal communication with a strong customer-centric mindset.
Detail-oriented with effective problem-solving abilities.
Comfortable working independently and within collaborative environments.
Proficiency in customer support tools and platforms such as Shopify (or similar systems).
If this sounds something of interest, please apply now!
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Customer Care Executive employer: Veblen International
Contact Detail:
Veblen International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with the beauty brand's products and values. Understanding their unique selling points and customer care philosophy will help you connect better with potential customers and demonstrate your passion during interviews.
✨Tip Number 2
Engage with the brand on social media platforms like Instagram and TikTok. By interacting with their content, you can gain insights into their customer base and show your enthusiasm for the role when discussing your experiences in the application process.
✨Tip Number 3
Brush up on your problem-solving skills, especially in handling customer queries and complaints. Prepare examples from your past experiences where you've successfully resolved issues, as this will be crucial in demonstrating your capability to handle customer interactions effectively.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in e-commerce or consumer goods. Emphasise any roles where you provided support via email or social media, as this is crucial for the Customer Care Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of customer-first values. Mention specific examples of how you've handled customer queries with empathy and efficiency in previous roles.
Showcase Communication Skills: Since excellent written communication is key for this role, ensure your application is free from errors and clearly conveys your thoughts. Use a friendly yet professional tone to reflect the brand's image.
Highlight Relevant Tools Experience: If you have experience with customer support tools like Shopify, make sure to mention it. This will demonstrate your readiness to hit the ground running and contribute to the team effectively.
How to prepare for a job interview at Veblen International
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share any personal experiences or knowledge about haircare products that demonstrate your genuine interest in the field.
✨Highlight Customer-Centric Experience
Prepare examples from your previous roles where you provided exceptional customer service. Focus on how you handled difficult situations and ensured customer satisfaction, as this aligns with the company's values.
✨Familiarise Yourself with Their Products
Before the interview, take some time to research the brand's products and their unique selling points. Being knowledgeable about their offerings will help you provide personalised product guidance during the interview.
✨Demonstrate Effective Communication Skills
Since the role involves interacting with customers via email and social media, practice clear and concise communication. Be prepared to showcase your writing skills and how you would handle customer queries empathetically.
