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For Companies At a Glance
- Tasks: Lead luxury retail operations and elevate customer experiences across multiple locations.
- Company: Globally recognised luxury fragrance brand with a strong UK presence.
- Benefits: Competitive salary, career development, and the chance to work in a luxury environment.
- Why this job: Join a prestigious brand and make a real impact on retail performance and customer satisfaction.
- Qualifications: Experience in luxury retail and managing multiple points of sale is essential.
- Other info: Dynamic role with opportunities for growth and collaboration with a passionate team.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Sector: Luxury Fragrance
Employment Type: Full-time
Our client is a globally recognised luxury fragrance brand, with a presence in major international cities. The company currently operates a multisite location presence in the UK and continues to strengthen its position within the UK luxury market.
About the Role:
The business is seeking an experienced Retail Manager to oversee its UK retail operations, managing each location. Reporting into the international head office, this role will take ownership of retail performance, team leadership, operational excellence, and brand representation across multiple points of sale. The Retail Manager will play a key role in driving sales, elevating customer experience, and ensuring consistent execution of the brand’s luxury standards.
Key Responsibilities:
- Retail Operations: Oversee day to day retail operations across multiple UK points of sale: boutique and department store locations. Ensure consistent brand standards, operational excellence, and customer experience across both sites. Manage staffing, scheduling, inventory control, and in-store execution. Actively support sales performance and client development within both locations.
- Financial & Performance Management: Monitor sales performance, KPIs, and budgets in collaboration with the head office. Support forecasting, stock management, and retail reporting to drive sustainable growth and profitability.
- People Management: Recruit, train, coach, and develop retail teams across multiple locations. Foster a high-performance, service-led culture aligned with the brand’s values and luxury positioning.
- Business Development & Partnerships: Support relationships with department store partners and key stakeholders. Identify opportunities to enhance retail performance, visibility, and client engagement.
- Marketing & Brand Experience: Support local retail marketing initiatives in coordination with the central Marketing & PR team. Ensure strong brand presentation and storytelling within both retail environments.
Requirements:
- Seasoned experience in luxury retail.
- Proven experience managing multiple points of sale (boutique and/or department store environments).
- Previous experience as a Retail Manager, Multisite Manager, or Senior Store Manager.
- Strong commercial awareness with experience working to sales targets and KPIs.
- Good understanding of the UK luxury retail landscape and department store operations.
Skills & Competencies:
- Strong leadership and people management skills with a hands-on approach.
- Excellent communication and interpersonal abilities, acting as a brand ambassador.
- Organised, commercially minded, and detail-oriented.
- Fluency in English; additional languages are an advantage.
Retail Manager in City of London employer: Veblen International
Contact Detail:
Veblen International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in City of London
✨Tip Number 1
Network like a pro! Connect with people in the luxury retail sector on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Retail Manager role.
✨Tip Number 2
Prepare for those interviews by researching the brand inside out. Understand their values, products, and customer experience. We want to see you shine as a brand ambassador when you walk into that interview room!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and driven sales in previous roles. We love hearing about your hands-on approach and how you’ve fostered a high-performance culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can elevate the customer experience in our luxury retail spaces.
We think you need these skills to ace Retail Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in luxury retail and managing multiple points of sale. Highlight specific achievements that demonstrate your ability to drive sales and elevate customer experiences.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Retail Manager role. Share your passion for luxury brands and how your leadership style aligns with our values and standards.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable results. Mention KPIs you've met or exceeded, and any successful initiatives you've led that improved retail performance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Veblen International
✨Know Your Brand Inside Out
Before the interview, dive deep into the luxury fragrance brand's history, values, and product range. Understanding their unique selling points and how they position themselves in the market will help you demonstrate your passion and alignment with their brand ethos.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in a retail environment. Highlight instances where you've improved team performance or customer experience, as this role heavily focuses on people management and operational excellence.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail management. Be prepared to discuss how you've monitored and driven sales performance in previous roles, as well as how you can apply that knowledge to enhance the brand's retail operations.
✨Engage with Their Vision
During the interview, express your enthusiasm for the brand's vision and how you can contribute to its growth. Discuss potential strategies for enhancing retail performance and client engagement, showing that you're not just a fit for the role but also a forward-thinking partner for the brand.
