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- Tasks: Lead and manage facilities operations across the UK, ensuring service excellence and client satisfaction.
- Company: Join VEA Facilities Management, a forward-thinking leader in integrated FM solutions.
- Benefits: Enjoy a competitive salary, hybrid working, 28 days leave, and pension benefits.
- Other info: Opportunity for national travel and career growth in a supportive team culture.
- Why this job: Be a key player in driving innovation and operational excellence in a dynamic environment.
- Qualifications: Experience in managing FM operations and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: National (Hybrid – Office & Remote) Coverage: England, Wales & Scotland
Salary: £50,000–£65,000 per annum
Company: VEA Facilities Management
About VEA FM
VEA Facilities Management (VEA FM) is a UK-based Total Facilities Management provider delivering fully integrated Hard and Soft FM solutions across commercial, residential, industrial, healthcare, public sector, and event environments. We are committed to building operations with discipline, efficiency, and teamwork. Guided by our core values—Desire, Continuous, Unyielding, Persistent, Effort (DCUPE)—we strive to deliver excellence in every project. This culture of operational excellence drives VEA FM, ensuring smarter, safer, and more efficient environments for our clients.
Vision: To be the most trusted and innovative facilities partner in the UK.
Mission: To deliver sustainable, technology-driven, and cost-effective FM solutions.
Core Values: Integrity | Safety | Innovation | Quality | Sustainability
Role Overview
We are seeking a proactive and commercially driven Operations Manager to lead VEA FM's operational activities across the UK, including contracts in Scotland. This role combines strong operational leadership with responsibility for supporting business growth. The successful candidate will ensure service excellence across multi-site Hard and Soft FM contracts while actively contributing to the expansion and retention of our client base nationwide, including event operations.
Key Responsibilities
- Operational Management
- Oversee day-to-day FM operations across multiple UK sites, including Scotland.
- Manage Hard and Soft FM service delivery across commercial, public sector, and event environments.
- Ensure high standards of service delivery, compliance, and client satisfaction.
- Monitor and manage operational KPIs, budgets, and cost controls.
- Lead, mentor, and develop multi-disciplinary operational teams and site managers.
- Ensure full compliance with Health, Safety, Environmental, and statutory regulations.
- Drive continuous improvement initiatives and operational efficiencies.
- Support mobilisation of new contracts and oversee contract transitions.
- Client Growth & Business Development
- Support the growth of VEA FM's client base across England, Wales, and Scotland.
- Identify opportunities for upselling and cross-selling Hard and Soft FM services within existing contracts.
- Develop and maintain strong client relationships to promote retention and long-term partnerships.
- Assist in preparing tenders, proposals, and operational input for new business opportunities.
- Attend client meetings, networking events, and industry engagements to promote VEA FM services.
- Contribute to achieving revenue growth targets and contract expansion objectives.
- Events Management
- Oversee facilities operations for events, including pre-event planning, live event support, and post-event demobilisation.
- Coordinate cleaning, security, waste management, stewarding, and technical support services.
- Conduct risk assessments and ensure full HSE compliance during events.
- Manage staffing, logistics, and supplier coordination to meet dynamic event requirements.
- Ensure seamless service delivery to enhance client satisfaction and repeat business.
- Client & Contract Management
- Conduct regular site visits and performance reviews, including Scottish contracts.
- Resolve operational escalations efficiently and professionally.
- Ensure service level agreements are consistently achieved or exceeded.
- Provide performance reports and strategic recommendations to senior leadership.
Skills & Experience
- Proven experience managing Hard and Soft FM operations across multiple sites.
- Demonstrable involvement in supporting business development or growing client accounts.
- Experience overseeing facilities services within event environments.
- Strong leadership and team management capability.
- Sound financial awareness, including budget management and cost control.
- Excellent communication, negotiation, and stakeholder management skills.
- Commercially aware with a proactive, results-driven mindset.
- Willingness to travel nationally, including Scotland, as required.
Working Conditions & Benefits
- Hybrid working model (office-based and remote).
- National travel required, including Scotland and event locations.
- Salary: £50,000–£65,000 per annum.
- 28 days annual leave (inclusive of public holidays).
- Pension and company benefits.
Why Join VEA FM?
Join a forward-thinking organisation that values innovation, sustainability, and operational excellence. At VEA FM, we operate with discipline, efficiency, and teamwork, striving for excellence in every project. This is an exciting opportunity to lead national operations, grow the client base, oversee event contracts, and play a key role in the continued expansion of the business. Apply now to become a key operational leader at VEA Facilities Management.
Working Place: Stockport
FM Operations Manager (National Coverage) in Stockport employer: VEA Telecoms
Contact Detail:
VEA Telecoms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Operations Manager (National Coverage) in Stockport
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the facilities management sector. You never know who might have a lead on your dream job or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing Hard and Soft FM operations. Be ready to share specific examples of how you've driven operational excellence.
✨Tip Number 3
Don’t just apply—engage! When you apply through our website, follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching VEA FM’s values and mission. Be ready to discuss how your proactive approach aligns with their commitment to innovation and sustainability in facilities management.
We think you need these skills to ace FM Operations Manager (National Coverage) in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your experience in managing Hard and Soft FM operations, as well as any relevant achievements in business development.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how your values align with VEA FM's core values. Be sure to mention specific examples of your leadership and operational successes.
Showcase Your Communication Skills: As an Operations Manager, strong communication is key. In your application, demonstrate your ability to engage with clients and stakeholders effectively. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're proactive!
How to prepare for a job interview at VEA Telecoms
✨Know Your FM Operations Inside Out
Before the interview, make sure you thoroughly understand the key responsibilities of an Operations Manager in Facilities Management. Familiarise yourself with Hard and Soft FM services, as well as the specific challenges faced in multi-site operations. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to highlight your experience in managing teams and driving operational excellence. Prepare examples of how you've successfully led multi-disciplinary teams, mentored staff, and improved service delivery. This will illustrate your capability to lead at VEA FM and align with their core values of teamwork and discipline.
✨Demonstrate Business Development Acumen
VEA FM is looking for someone who can support client growth and business development. Be ready to discuss your past experiences in upselling or cross-selling services, as well as how you've built strong client relationships. This will show that you not only understand operations but also have a commercial mindset that aligns with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational escalations. Think of specific scenarios where you've had to resolve issues efficiently, especially in event environments. Practising these responses will help you convey your strategic thinking and readiness to manage challenges at VEA FM.