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- Tasks: Lead national operations and oversee facilities management across multiple sites.
- Company: Join VEA Facilities Management, a forward-thinking FM provider in the UK.
- Benefits: Enjoy a hybrid working model, competitive salary, and 28 days annual leave.
- Why this job: Make a real impact by driving operational excellence and client growth.
- Qualifications: Experience in managing FM operations and strong leadership skills required.
- Other info: Exciting opportunity for career growth in a dynamic environment.
The predicted salary is between 50000 - 65000 £ per year.
Location: National (Hybrid – Office & Remote)
Coverage: England, Wales & Scotland
Salary: £50,000–£65,000 per annum
Company: VEA Facilities Management
About VEA FM
VEA Facilities Management (VEA FM) is a UK-based Total Facilities Management provider delivering fully integrated Hard and Soft FM solutions across commercial, residential, industrial, healthcare, public sector, and event environments. We are committed to building operations with discipline, efficiency, and teamwork. Guided by our core values—Desire, Continuous, Unyielding, Persistent, Effort (DCUPE)—we strive to deliver excellence in every project. This culture of operational excellence drives VEA FM, ensuring smarter, safer, and more efficient environments for our clients.
Vision: To be the most trusted and innovative facilities partner in the UK.
Mission: To deliver sustainable, technology-driven, and cost-effective FM solutions.
Core Values: Integrity | Safety | Innovation | Quality | Sustainability
Role Overview
We are seeking a proactive and commercially driven Operations Manager to lead VEA FM's operational activities across the UK, including contracts in Scotland. This role combines strong operational leadership with responsibility for supporting business growth. The successful candidate will ensure service excellence across multi-site Hard and Soft FM contracts while actively contributing to the expansion and retention of our client base nationwide, including event operations.
Key Responsibilities
- Operational Management
- Oversee day-to-day FM operations across multiple UK sites, including Scotland.
- Manage Hard and Soft FM service delivery across commercial, public sector, and event environments.
- Ensure high standards of service delivery, compliance, and client satisfaction.
- Monitor and manage operational KPIs, budgets, and cost controls.
- Lead, mentor, and develop multi-disciplinary operational teams and site managers.
- Ensure full compliance with Health, Safety, Environmental, and statutory regulations.
- Drive continuous improvement initiatives and operational efficiencies.
- Support mobilisation of new contracts and oversee contract transitions.
- Support the growth of VEA FM's client base across England, Wales, and Scotland.
- Identify opportunities for upselling and cross-selling Hard and Soft FM services within existing contracts.
- Develop and maintain strong client relationships to promote retention and long-term partnerships.
- Assist in preparing tenders, proposals, and operational input for new business opportunities.
- Attend client meetings, networking events, and industry engagements to promote VEA FM services.
- Contribute to achieving revenue growth targets and contract expansion objectives.
- Oversee facilities operations for events, including pre-event planning, live event support, and post-event demobilisation.
- Coordinate cleaning, security, waste management, stewarding, and technical support services.
- Conduct risk assessments and ensure full HSE compliance during events.
- Manage staffing, logistics, and supplier coordination to meet dynamic event requirements.
- Ensure seamless service delivery to enhance client satisfaction and repeat business.
- Conduct regular site visits and performance reviews, including Scottish contracts.
- Resolve operational escalations efficiently and professionally.
- Ensure service level agreements are consistently achieved or exceeded.
- Provide performance reports and strategic recommendations to senior leadership.
Skills & Experience
- Proven experience managing Hard and Soft FM operations across multiple sites.
- Demonstrable involvement in supporting business development or growing client accounts.
- Experience overseeing facilities services within event environments.
- Strong leadership and team management capability.
- Sound financial awareness, including budget management and cost control.
- Excellent communication, negotiation, and stakeholder management skills.
- Commercially aware with a proactive, results-driven mindset.
- Willingness to travel nationally, including Scotland, as required.
Working Conditions & Benefits
- Hybrid working model (office-based and remote).
- National travel required, including Scotland and event locations.
- Salary: £50,000–£65,000 per annum.
- 28 days annual leave (inclusive of public holidays).
- Pension and company benefits.
Why Join VEA FM?
Join a forward-thinking organisation that values innovation, sustainability, and operational excellence. At VEA FM, we operate with discipline, efficiency, and teamwork, striving for excellence in every project. This is an exciting opportunity to lead national operations, grow the client base, oversee event contracts, and play a key role in the continued expansion of the business. Apply now to become a key operational leader at VEA Facilities Management.
FM Operations Manager (National Coverage) in Manchester employer: VEA Telecoms Ltd
Contact Detail:
VEA Telecoms Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Operations Manager (National Coverage) in Manchester
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the facilities management sector. You never know who might have a lead on your dream job or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing Hard and Soft FM operations. Share specific examples of how you've driven operational excellence and client satisfaction.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn to express your interest and discuss how you can contribute to their goals.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in facilities management and technology. This not only makes you more attractive to employers but also shows your commitment to continuous improvement, which is key in this industry.
We think you need these skills to ace FM Operations Manager (National Coverage) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in managing Hard and Soft FM operations, and don’t forget to mention any relevant achievements that align with VEA FM's core values.
Showcase Your Leadership Skills: We want to see how you lead and develop teams! Share examples of how you've mentored others or improved team performance in your previous roles. This will show us you're the proactive leader we're looking for.
Demonstrate Your Commercial Awareness: In your application, highlight your experience with budget management and cost control. We’re keen on candidates who understand the financial side of operations and can contribute to business growth.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at VEA FM.
How to prepare for a job interview at VEA Telecoms Ltd
✨Know Your FM Operations Inside Out
Before the interview, dive deep into VEA FM's operations and their core values. Familiarise yourself with their Hard and Soft FM services, especially in event environments. This knowledge will help you demonstrate your understanding of their business and how you can contribute to their mission.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing multi-disciplinary teams. Be ready to discuss how you've driven operational efficiencies and improved service delivery in previous roles. This will show them you're the proactive leader they need.
✨Demonstrate Client Relationship Management
Think of specific instances where you've successfully built and maintained client relationships. Discuss how you've identified opportunities for upselling or cross-selling services. This will illustrate your commercial awareness and ability to support business growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios, especially related to event management and compliance. Practice articulating your thought process and decision-making strategies. This will help you stand out as a candidate who can handle the dynamic nature of the role.