Technical Support Engineer

London Arena, United Kingdom | Posted on 03/03/2025

VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities.

Job Description

Job Title: Technical Support Engineers

About Company:

VE3 is a global technology company committed to delivering innovative digital solutions that help organizations unlock their full potential. We assist organizations in optimizing operations, enhancing customer experiences, unlocking data-driven insights, and fostering agile strategies. Our focus on delivering cutting-edge software solutions and developing state-of-the-art mechanisms ensures that we meet the unique needs of our clients across various industries. We are a forward-thinking company, committed to helping organizations navigate and thrive in the digital era through innovative and sustainable technology solutions.

Role Overview:

Technical Support Engineers will be responsible for resolving PostgreSQL-related issues, ensuring database stability, and assisting with performance tuning and migrations. These engineers will be the primary responders to database-related incidents.

Requirements

Key Responsibilities:

1. Provide Level 3/4 troubleshooting support for PostgreSQL databases.
2. Perform query optimization, indexing strategies, and replication troubleshooting.
3. Support containerized PostgreSQL deployments (Docker/Kubernetes).
4. Assist with database migrations, schema conversions, and backup/restoration strategies.
5. Participate in incident response and resolution in accordance with defined SLAs.
6. Maintain PostgreSQL security best practices and ensure database integrity.

Qualifications & Experience:

Technical Support Engineer 1:

1. 8+ years of PostgreSQL database administration experience.
2. Expertise in query performance tuning and replication setup.

Technical Support Engineer 2:

1. 6+ years of experience in PostgreSQL on Red Hat Enterprise Linux (RHEL).
2. Strong knowledge of database backup, restore, and disaster recovery plans.
3. Experience supporting PostgreSQL in cloud-based environments.

Technical Support Engineer 3:

1. 7+ years in PostgreSQL database support, with expertise in PL/pgSQL scripting.
2. Experience in automation of database maintenance using Ansible/Shell scripts.
3. Contributions to PostgreSQL community patches or extensions preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• Flexible working arrangements and a collaborative team environment.

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