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For Companies At a Glance
- Tasks: Lead the delivery of a secure Oracle Cloud platform and ensure top-notch service performance.
- Company: Join a dynamic team focused on innovative service delivery in a hybrid work environment.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a flexible working model.
- Why this job: Make a real impact by managing critical services and improving operational excellence.
- Qualifications: Experience in service management and familiarity with Oracle Fusion is essential.
- Other info: Ideal for those seeking to thrive in a regulated, security-sensitive environment.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Role Type: Service Delivery / Operations Leadership
Working Model: Hybrid
Security Clearance: Developed Vetting (DV) – mandatory
Nationality: UK National
Role Purpose
Responsible for the end-to-end operational delivery of a secure, business-critical Oracle Fusion platform. Acts as the single accountable owner for service performance, governance, incident response, and continuous improvement, working closely with Authority representatives under an Intelligent Client model.
Responsibilities
- Service Leadership & Governance
- Own service delivery aligned to ITIL practices (Incident, Problem, Change, Request, Knowledge, CSI).
- Chair and contribute to operational governance forums, including service reviews and change approval boards.
- Produce monthly service performance reporting covering SLAs, KPIs, risks, issues, and improvement actions.
- Operational Control
- Lead response to Priority 1 and Priority 2 incidents, ensuring rapid stabilisation, clear communications, and structured post-incident reviews.
- Ensure Oracle evergreen updates, bug fixes, and minor enhancements are deployed safely into production with minimal business disruption.
- Maintain service continuity across demand peaks and troughs.
- Supplier & Stakeholder Management
- Act as the primary operational interface with Oracle and third-party suppliers.
- Manage dependencies, escalations, and coordinated resolution activities.
- Support the transition and integration of any transferring staff into the operational model.
Skills & Experience
- Service Management: Senior leadership in managed services or live-service environments
- Oracle Experience: Operational oversight of Oracle Fusion (HCM, ERP, EPM)
- Governance: Strong SLA, KPI, and risk management capability
- Stakeholders: Confident operating in regulated and security-sensitive environments
Qualifications (Desirable)
- ITIL v4 (Managing Professional or equivalent)
- Service management or security-related certifications
Service Delivery Manager – Oracle Cloud -DV Clearance employer: VE3
Contact Detail:
VE3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager – Oracle Cloud -DV Clearance
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work with Oracle Cloud. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into the specifics of service delivery management. Brush up on ITIL practices and be ready to discuss how you’ve handled incidents and governance in past roles.
✨Tip Number 3
Showcase your Oracle experience! Be ready to share examples of how you've managed Oracle Fusion platforms and improved service performance. Real-life stories resonate well with interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager – Oracle Cloud -DV Clearance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience with Oracle Cloud and any relevant ITIL practices. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership in service delivery and how you've managed incidents in the past.
Showcase Your Governance Skills: Since governance is key in this role, be sure to mention your experience with SLAs, KPIs, and risk management. We love seeing candidates who can demonstrate their ability to maintain high standards in regulated environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VE3
✨Know Your Oracle Inside Out
Make sure you brush up on your knowledge of Oracle Fusion, especially HCM, ERP, and EPM. Be ready to discuss how you've managed service delivery in similar environments and how you can apply that experience to the role.
✨Master ITIL Practices
Since the role heavily relies on ITIL practices, ensure you understand Incident, Problem, Change, Request, Knowledge, and Continuous Service Improvement (CSI). Prepare examples from your past experiences where you successfully implemented these practices.
✨Showcase Your Leadership Skills
Be prepared to talk about your experience in leading operational governance forums and managing service performance. Highlight specific instances where you chaired meetings or contributed to service reviews, demonstrating your ability to lead and influence.
✨Communicate Clearly Under Pressure
As the role involves responding to Priority 1 and 2 incidents, practice articulating your thought process during high-pressure situations. Share examples of how you've handled incidents in the past, focusing on your communication strategies and post-incident reviews.
