At a Glance
- Tasks: Lead the delivery of Oracle Cloud services and ensure smooth operations.
- Company: Join a leading tech firm with a focus on innovation and collaboration.
- Benefits: Enjoy remote work flexibility, competitive salary, and professional growth opportunities.
- Other info: Opportunity for career advancement in a supportive and engaging workplace.
- Why this job: Make a real impact in a dynamic environment while managing cutting-edge technology.
- Qualifications: 5+ years in service delivery, ideally with Oracle Cloud or similar systems.
The predicted salary is between 60000 - 80000 £ per year.
The work involves running and developing one of the largest Oracle Cloud shared services. You will own the day-to-day delivery of this service, ensuring the health of live operations, managing change processes, and maintaining relationships between business and technical teams.
You will work closely with Oracle Fusion functional consultants, understanding their roles to manage their work effectively, prioritise tasks, and represent their needs to stakeholders. This is an accountable role where you ensure service performance, handle incidents promptly, and manage the change pipeline without surprises.
Requirements
- Own service delivery performance against SLAs and KPIs, reporting on status and actions taken.
- Chair or oversee incident, problem, and change management processes, including major incident response and post-incident reviews.
- Plan and manage the rota for support cover and out-of-hours on-call arrangements.
- Work with functional consultants to prioritise and sequence incoming work.
- Manage relationships with product owners and business leads, ensuring clear impact assessments and requirements.
- Coordinate the quarterly Oracle release cycle end to end.
- Track and report on capacity, workload, and risk across the functional team.
- Own service governance, including service reviews and continuous improvement plans.
- Ensure documentation and test evidence are produced and maintained.
- Contribute to the knowledge management repository and ensure lessons learned are integrated into service operations.
What you will bring
- Proven experience in service delivery for a live, business-critical enterprise system, ideally Oracle Cloud or a comparable ERP/HCM/EPM platform.
- Solid grounding in ITIL-based incident, problem, and change management.
- Experience managing SLAs, service reporting, and stakeholder relationships at a senior level.
- Ability to understand and prioritise technical/functional work through collaboration with functional consultants.
- Experience planning and managing shift or rota-based support cover.
- Strong written and verbal communication skills.
Useful but not essential:
- Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM.
- Experience of Oracle's quarterly release cycle.
- Familiarity with ServiceNow, Jira, or equivalent tools.
- Understanding of Fusion security concepts and their implications.
- Experience in public sector service delivery, particularly in a shared services context.
Oracle Service Delivery Manager (DV Cleared )-UK (Remote/Hybrid) employer: VE3
At VE3, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a strong focus on work-life balance, making VE3 an ideal place for those seeking meaningful and rewarding employment in the public sector.
