At a Glance
- Tasks: Lead the delivery of Oracle Cloud services, ensuring smooth operations and effective incident management.
- Company: Join a leading tech team in UK government, driving innovation and service excellence.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration across teams.
- Why this job: Make a real impact by managing critical services that support public sector operations.
- Qualifications: 5+ years in service delivery, with strong ITIL knowledge and stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required.
Position Type: Full-time
Experience Level: 5+ years
The work involves running and developing one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service, ensuring the health of live operations, managing change processes, and maintaining relationships between business and technical teams.
You will work closely with Oracle Fusion functional consultants, understanding their work to manage priorities and represent them credibly to stakeholders. This role is accountable for service performance, incident management, and change delivery.
Requirements
What you will actually do:
- Own service delivery performance against SLAs and KPIs, reporting on status and actions.
- Chair or oversee incident, problem, and change management processes, including major incident response and post-incident reviews.
- Plan and manage the rota for support cover from 06:00 to 22:00, Monday to Friday, and the out-of-hours on-call arrangement.
- Work with functional consultants to prioritise and sequence incoming work.
- Own the relationship with product owners and business leads, ensuring clear impact assessments and requirements.
- Manage the quarterly Oracle release cycle end to end.
- Track and report on capacity, workload, and risk across the functional team.
- Own service governance, including service reviews and continuous improvement plans.
- Ensure documentation and test evidence are produced and kept current.
- Contribute to the knowledge management repository and ensure lessons learned are integrated into service operations.
What you will bring
Essential:
- Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform.
- Solid grounding in ITIL-based incident, problem, and change management.
- Experience managing SLAs, service reporting, and stakeholder relationships at a senior level.
- The ability to understand and prioritise technical/functional work.
- Experience planning and managing shift or rota-based support cover.
- Strong written and verbal communication skills.
Useful but not essential:
- Working knowledge of Oracle Fusion functional areas.
- Experience of Oracle's quarterly release cycle.
- Familiarity with ServiceNow, Jira, or equivalent tools.
- Understanding of Fusion security concepts.
- Experience delivering in a blended agile and traditional environment.
- Public sector service delivery experience.
Practical points, read before applying:
Support cover runs 06:00 to 22:00, Monday to Friday, on a rota. You will be managing this rota and may take a share of it yourself. There is an out-of-hours on-call rota for serious incidents, which you will help manage and may participate in. All work on the system happens from within the UK.
Oracle Service Delivery Manager in Maidenhead employer: VE3
At VE3, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a strong focus on work-life balance, making VE3 an ideal place for those seeking meaningful and rewarding employment in the public sector.
