VE3 is seeking an IT Service Desk Lead in Maidenhead to oversee day-to-day service desk operations. You will drive incident resolution, manage SLAs, and lead the rollout of ZohoDesk or equivalent ITSM tooling, ensuring high-quality service delivery across projects.
You will coordinate with Project Managers and support teams, develop templates, dashboards, and best practices, and mentor an operational team focused on continuous improvement and user satisfaction.
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IT Service Desk Lead | ITSM & Process Improvement in Maidenhead employer: VE3
At VE3, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our remote/hybrid model provides flexibility, while our commitment to employee growth ensures that you will have access to continuous learning opportunities in the rapidly evolving field of Oracle Cloud finance services. Join us in Maidenhead, where your expertise will be valued, and you can make a meaningful impact within a supportive team environment.
