At a Glance
- Tasks: Lead service delivery performance and manage incidents, requests, and changes effectively.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on Oracle Cloud and engage with diverse teams.
- Why this job: Make a real impact by managing critical enterprise systems and driving continuous improvement.
- Qualifications: 5+ years in service delivery with strong ITIL knowledge and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Position Type: Full-time
Location: United Kingdom (Remote/Hybrid)
Experience Level: 5+ years
Requirements
What you will actually do:
- Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it.
- Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews.
- Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages.
- Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on.
- Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM.
- Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery.
- Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management.
- Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised.
- Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs.
What you will bring
- Essential:
- Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform.
- Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to escalate and when to let a process run.
- Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads.
- The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively.
- Experience planning and managing shift or rota-based support cover, including out of hours arrangements.
- Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on.
- Useful but not essential:
- Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM.
- Experience of Oracle's quarterly release cycle and the change management it demands.
- ServiceNow, Jira, or equivalent service and delivery tooling.
- Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost.
- Experience delivering in a blended agile and traditional environment.
- Public sector service delivery experience, particularly in a shared services context.
Oracle Service Delivery Manager in London employer: VE3
At VE3, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a strong focus on work-life balance, making VE3 an ideal place for those seeking meaningful and rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Service Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VE3 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VE3 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VE3!
✨Direct Apply to VE3
Let's not forget to apply directly through the VE3 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Oracle Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VE3.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VE3. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VE3
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
