Business Analyst- United Kingdom (Hybrid) in London

Our organization is seeking a highly capable Business Analyst to support the delivery of installable desktop software products that drive essential operational processes. The role involves understanding and articulating business and technical requirements, collaborating closely with developers, testers, and stakeholders, and supporting the delivery of compliant, secure, and user-friendly applications.

Responsibilities

• Conduct structured discovery sessions with technical teams, end users, product owners, and policy stakeholders to gather and validate business needs.
• Analyse existing software functionality and data flows from codebases and historical documentation to establish baseline capabilities.
• Elicit functional and non‐functional requirements, including business rules, calculations (e.g., payroll logic), performance expectations, accessibility, GDPR compliance, and audit trails.
• Produce high‐quality deliverables such as Requirement Specifications, User Stories with clear acceptance criteria, Business Process Models (BPMN, swim‐lane diagrams), Data Models/ERDs, Interface specifications, traceability matrices, and ensure all documentation is version‐controlled and meets GDS and organisational standards.
• Serve as the liaison between product, delivery, development, and QA teams, supporting stakeholder reviews of feature definitions, scope boundaries, and solution proposals.
• Assist in creating test scenarios, test cases, and data sets; participate in test planning, UAT sessions, defect triage meetings, and release validation; and clarify requirements and acceptance criteria for test teams.
• Support Agile delivery processes through grooming, sprint planning, retrospectives, and demos, and manage scope changes via structured change control processes.
• Ensure system behaviours comply with data protection, accessibility (WCAG 2.2 AA), and software localisation requirements; review application designs and screens for alignment with end‐user workflows and usability standards.

Qualifications

• Minimum 5 years of experience as a Business Analyst delivering technology‐enabled solutions, including desktop or local application delivery.
• Experience with installable software tools (e.g., payroll, data collection, secure reporting) and familiarity with deployment concerns for desktop environments (Windows, macOS, Linux).
• Experience working with Python‐based systems or interpreting Python logic, especially with legacy public‐sector platforms.
• Familiarity with system interoperability, offline workflows, local data persistence, and synchronisation requirements.
• Experience in Agile or hybrid Agile/Waterfall delivery environments.
• Advanced skills in JIRA, Confluence, Azure DevOps, BPMN tools (Lucidchart, Visio, Draw.io), and requirements‐management tools (Jama, ReqIF Studio).
• Strong understanding of data modelling, flow mapping, and change‐impact analysis.
• Degree in Business Analysis, Computer Science, Information Systems, or equivalent professional experience.
• Professional certifications such as BCS Diploma in Business Analysis, IREB Certified Professional for Requirements Engineering, or Scrum Product Owner/ Scrum Master (desirable).

Desirable Experience

• Multi‐language product requirements or localisation file handling (e.g., Welsh‐English).
• Exposure to accessibility and usability standards including WCAG and GDS Service Standards.
• Experience working with public‐sector clients or regulated environments.
• Knowledge of payroll processes, tax reporting logic (e.g., PAYE, RTI), or statutory reporting flows.

Personal Attributes

• Detail‐oriented, analytical, and structured in problem‐solving.
• Strong communicator capable of translating complex technical concepts into plain English.
• Adept at managing multiple priorities and working with diverse stakeholder groups.
• Proactive, adaptable, and focused on delivering high‐quality outcomes.

Security Clearance & Eligibility

• Must hold or be eligible for BPSS clearance.
• SC clearance desirable; sponsorship available for suitable candidates.

Benefits

• Exciting opportunity to support delivery of high‐impact, nationally distributed desktop software products.
• Collaborative environment where BAs play a pivotal role in delivery success.
• Flexible working arrangements with supportive leadership and career development support.
• Competitive salary and benefits, including health insurance and employee assistance program.

We are an equal opportunity employer. Applications from candidates of all backgrounds, ages, identities, and experiences are welcomed.