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Requirements2. Key Responsibilities A. Industry Advocacy & Relationship Management• Act as visible engagement lead for industry stakeholders• Build constructive relationships with trade associations and network operators• Facilitate structured roundtables and feedback sessions• Represent the service in industry forums and panels• Translate technical roadmap updates into accessible language• Address perception risks through proactive engagementB. API Advocacy & Technical Enablement • Deliver live API demos (Postman / scripts / SDK examples)• Build example integrations and code snippets• Develop sample payload templates• Create sandbox walkthrough materials• Explain validation rules and error codes• Provide integration troubleshooting guidance• Liaise directly with engineering teams on recurring issues• Identify friction points in the API lifecycleC. Survey & Insight Programme Ownership • Design and run quarterly industry sentiment surveys• Conduct post -onboarding and integration feedback surveys• Develop API usability surveys• Analyse qualitative and quantitative results• Produce insight dashboards and executive summaries• Present findings to sponsors and delivery teams• Translate feedback into structured improvement themesEnsure all survey activity is methodologically sound and defensible.D. Webinar & Education Programme • Develop and run monthly webinar series• Host API deep -dive sessions• Facilitate “Common Errors & Best Practice” clinics• Deliver integration guidance workshops• Moderate Q&A sessions confidently• Create structured follow -up artefacts and FAQsWebinars must reduce support load, improve compliance, and accelerate adoption.E. Confidence & Narrative Management • Shape and maintain a consistent Public Beta narrative• Provide structured responses to recurring stakeholder concerns• Collaborate with Service Lead on sponsor messaging• Develop insight -led confidence metrics• Ensure engagement activity aligns with regulatory expectationsF. Internal Alignment & Delivery Feedback Loop • Work closely with:o Data & Insights Leado Technical Operations Leado Retailer Enablement Leado Programme Leadership• Ensure stakeholder insight influences sprint planning• Track recurring issue themes• Identify perception risks early3. Experience & Background Required Essential:• 8+ years experience in stakeholder engagement, ecosystem management, or industry advocacy• Experience operating within regulated or public sector environments• Experience in Developer Advocate / Solutions Engineer role• Demonstrated experience designing and running structured surveys• Proven experience hosting and moderating webinars (50–200+ attendees)• Strong written communication capability (policy -grade clarity)• Comfortable explaining technical platforms at a functional level• Experience managing complex stakeholder dynamics• Experience in energy, utilities, health, or regulated retail sectors• Experience working on national digital infrastructure platforms• Strong REST API understanding• Experience with OAuth / authentication flows• Hands -on Postman usage• Experience in Public Beta / digital service lifecycle phases• Familiarity with Government Digital Service standards4. Skills & Capabilities • Confident public speaker• Strong workshop facilitation• Survey design literacy (quantitative & qualitative)• Analytical thinking• Stakeholder diplomacy• Political awareness• Narrative shaping• Calm under scrutiny• Structured programme discipline7. Behavioural Profile The successful candidate will:• Be confident but not combative• Be structured but not bureaucratic• Be empathetic but not defensive• Be data -driven but not technical -overwhelming• Be politically aware but not politicisedThey must command credibility in both boardroom and operational settings.
