At a Glance
- Tasks: Manage customer orders, solve supply chain challenges, and ensure top-notch service.
- Company: Join VCT Europe, a leading wine importer with a global presence.
- Benefits: Hybrid working, collaborative culture, and opportunities to grow your supply chain skills.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
- Why this job: Be at the heart of our operations and make a real impact on customer satisfaction.
- Qualifications: SAP experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
VCT Europe is a subsidiary of Concha y Toro, a leading South American wine producer and one of the largest wine companies globally. We specialize in importing, distributing, and promoting world-renowned wine brands such as Casillero del Diablo, Diablo and Trivento among others. Our operations span across mainland Europe, Nordic countries, the UK, and Ireland. At VCT Europe, we are committed to delivering exceptional quality and expanding the presence of our premium wines in the global market.
We’re looking for a detail-driven Customer Service Coordinator for 6-12 months with strong SAP experience to join our team. In this role, you’ll sit at the heart of our supply chain—owning order management end-to-end, solving challenges proactively, and ensuring our customers receive a seamless, high-quality service experience every time.
What you will be doing?
- End-to-end order management with a focus on accuracy and deadlines
- Proactively managing stock issues, delays, and customer communications
- Resolving queries and supply chain issues through to completion
- Working closely with logistics, planning, finance and commercial teams
- Maintaining customer data, processing returns, and supporting KPI reporting
The ideal candidate
- SAP experience (essential)
- Customer service experience (B2B)
- Experienced in order processing (essential)
- Strong attention to detail and organisation skills
- Ability to prioritise and work under pressure
- Supply chain or FMCG experience advantageous
What does working for VCT Europe look like?
- Hybrid working (minimum 2 days office-based)
- Collaborative, fast-paced environment
- Opportunity to build supply chain expertise
Customer Service Coordinator FTC in Wheatley employer: VCT Europe
VCT Europe, a subsidiary of Concha y Toro, offers an exceptional work environment for those seeking to thrive in the dynamic world of wine distribution. With a commitment to quality and a collaborative culture, employees benefit from hybrid working arrangements and opportunities to develop their supply chain expertise. Join us to be part of a global leader where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator FTC in Wheatley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at VCT Europe or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research VCT Europe’s wine brands and their market presence. Show us you’re passionate about the role and how your SAP experience can make a difference.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you’ve tackled customer service challenges or managed order issues. We want to see how you handle pressure and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at VCT Europe.
We think you need these skills to ace Customer Service Coordinator FTC in Wheatley
Some tips for your application 🫡
Show Off Your SAP Skills:Make sure to highlight your SAP experience in your application. We want to see how you've used it in previous roles, especially in customer service or order processing. This is a key part of the role, so don’t hold back!
Be Detail-Driven:Since we’re all about accuracy and deadlines, your application should reflect your attention to detail. Double-check for any typos or errors, and make sure your examples showcase your organisational skills.
Communicate Clearly:In customer service, clear communication is vital. Use your application to demonstrate how you’ve effectively managed customer queries and resolved issues in the past. We love seeing candidates who can articulate their experiences well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VCT Europe
✨Know Your SAP Inside Out
Since SAP experience is essential for this role, make sure you brush up on your knowledge. Be prepared to discuss specific scenarios where you've used SAP in order management or customer service. This will show that you not only understand the system but can also apply it effectively.
✨Demonstrate Your Customer Service Skills
VCT Europe values exceptional customer service, so think of examples from your past roles where you’ve gone above and beyond for a customer. Highlight your B2B experience and how you resolved issues proactively, as this will resonate well with the interviewers.
✨Showcase Your Attention to Detail
In a role focused on order management, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing a time when your meticulousness prevented a potential issue. This will illustrate your fit for the position.
✨Prepare for Supply Chain Questions
Even if you don’t have extensive supply chain experience, be ready to talk about any relevant knowledge you have. Familiarise yourself with basic supply chain concepts and be prepared to discuss how you would handle stock issues or delays, as this will demonstrate your proactive mindset.
