At a Glance
- Tasks: Manage customer orders and ensure seamless service in a fast-paced environment.
- Company: Join VCT Europe, a leading wine distributor with a global presence.
- Benefits: Hybrid working model, collaborative culture, and opportunity to grow your supply chain skills.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Be at the heart of our operations and make a real impact on customer satisfaction.
- Qualifications: SAP experience and strong attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
VCT Europe is a subsidiary of Concha y Toro, a leading South American wine producer and one of the largest wine companies globally. We specialize in importing, distributing, and promoting world-renowned wine brands such as Casillero del Diablo, Diablo and Trivento among others. Our operations span across mainland Europe, Nordic countries, the UK, and Ireland. At VCT Europe, we are committed to delivering exceptional quality and expanding the presence of our premium wines in the global market.
We’re looking for a detail-driven Customer Service Coordinator for 6-12 months with strong SAP experience to join our team. In this role, you’ll sit at the heart of our supply chain—owning order management end-to-end, solving challenges proactively, and ensuring our customers receive a seamless, high-quality service experience every time.
What you will be doing?
- End-to-end order management with a focus on accuracy and deadlines
- Proactively managing stock issues, delays, and customer communications
- Resolving queries and supply chain issues through to completion
- Working closely with logistics, planning, finance and commercial teams
- Maintaining customer data, processing returns, and supporting KPI reporting
The ideal candidate
- SAP experience (essential)
- Customer service experience (B2B)
- Experienced in order processing (essential)
- Strong attention to detail and organisation skills
- Ability to prioritise and work under pressure
- Supply chain or FMCG experience advantageous
What does working for VCT Europe look like?
- Hybrid working (minimum 2 days office-based)
- Collaborative, fast-paced environment
- Opportunity to build supply chain expertise
Customer Service Coordinator in Wheatley employer: VCT Europe
VCT Europe offers a dynamic and collaborative work environment where employees are empowered to excel in their roles. With a strong focus on professional growth, the company provides opportunities to build expertise in supply chain management while working with renowned wine brands. The hybrid working model ensures a balanced approach to work-life integration, making VCT Europe an excellent employer for those seeking meaningful and rewarding careers in the beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Wheatley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at VCT Europe or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching VCT Europe’s wine brands and their market presence. Show us you’re passionate about the role and the company—this will make you stand out as a candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service scenarios. We want to see how you handle challenges and ensure a seamless experience for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at VCT Europe.
We think you need these skills to ace Customer Service Coordinator in Wheatley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your SAP experience and any relevant customer service skills. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with VCT Europe and how you can contribute to our mission of delivering exceptional quality in the wine industry.
Showcase Your Attention to Detail:Since this role requires strong attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at VCT Europe
✨Know Your SAP Inside Out
Since SAP experience is essential for this role, make sure you brush up on your knowledge. Be ready to discuss specific scenarios where you've used SAP to manage orders or resolve issues. This will show that you not only understand the system but can also apply it effectively in a real-world context.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in a B2B environment. Think about times when you went above and beyond to solve a customer's problem or improve their experience. This will demonstrate your commitment to delivering high-quality service.
✨Demonstrate Attention to Detail
In a role focused on order management, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in your work. You might want to share specific methods or tools you use to keep track of details and deadlines, as this will resonate well with the interviewers.
✨Understand the Supply Chain Landscape
Familiarise yourself with the basics of supply chain management and how it relates to the wine industry. Being able to speak knowledgeably about supply chain processes and challenges will set you apart. It shows that you're not just focused on your role but understand how it fits into the bigger picture.
