At a Glance
- Tasks: Manage customer orders and ensure top-notch service in a fast-paced environment.
- Company: Join VCT Europe, part of a leading global wine producer.
- Benefits: Enjoy hybrid working, collaborative culture, and opportunities to grow your supply chain skills.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Be at the heart of our operations and make a real impact on customer satisfaction.
- Qualifications: SAP experience and strong attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
VCT Europe is a subsidiary of Concha y Toro, a leading South American wine producer and one of the largest wine companies globally. We specialize in importing, distributing, and promoting world-renowned wine brands such as Casillero del Diablo, Diablo and Trivento among others. Our operations span across mainland Europe, Nordic countries, the UK, and Ireland. At VCT Europe, we are committed to delivering exceptional quality and expanding the presence of our premium wines in the global market.
We’re looking for a detail-driven Customer Service Coordinator for 6-12 months with strong SAP experience to join our team. In this role, you’ll sit at the heart of our supply chain—owning order management end-to-end, solving challenges proactively, and ensuring our customers receive a seamless, high-quality service experience every time.
What you will be doing?
- End-to-end order management with a focus on accuracy and deadlines
- Proactively managing stock issues, delays, and customer communications
- Resolving queries and supply chain issues through to completion
- Working closely with logistics, planning, finance and commercial teams
- Maintaining customer data, processing returns, and supporting KPI reporting
The ideal candidate
- SAP experience (essential)
- Customer service experience (B2B)
- Experienced in order processing (essential)
- Strong attention to detail and organisation skills
- Ability to prioritise and work under pressure
- Supply chain or FMCG experience advantageous
What does working for VCT Europe look like?
- Hybrid working (minimum 2 days office-based)
- Collaborative, fast-paced environment
- Opportunity to build supply chain expertise
Customer Service Coordinator employer: VCT Europe
VCT Europe offers a dynamic and collaborative work environment where employees are empowered to excel in their roles. With a commitment to professional growth, the company provides opportunities to develop supply chain expertise while enjoying the flexibility of hybrid working arrangements. As part of a leading global wine producer, employees can take pride in contributing to the success of renowned brands and delivering exceptional service to customers across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at VCT Europe or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research VCT Europe’s wine brands and their market presence. Show us you’re passionate about the role and how your skills can contribute to our success.
✨Tip Number 3
Practice your problem-solving skills! As a Customer Service Coordinator, you’ll need to tackle challenges head-on. Think of examples from your past experiences where you’ve resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at VCT Europe.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your SAP Skills:Make sure to highlight your SAP experience in your application. We want to see how you've used it in past roles, especially in customer service or order processing. This is a key part of the role, so don’t hold back!
Be Detail-Driven:Since we're looking for someone with strong attention to detail, make sure your application reflects that. Double-check for any typos or errors, and ensure your experience aligns with the job description. We love a well-organised application!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to fit the Customer Service Coordinator role. Mention specific experiences that relate to order management and customer communication. We appreciate when candidates take the time to connect their skills to our needs.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do at VCT Europe!
How to prepare for a job interview at VCT Europe
✨Know Your SAP Inside Out
Since SAP experience is essential for this role, make sure you brush up on your knowledge. Be prepared to discuss specific scenarios where you've used SAP in order management or customer service. This will show that you not only understand the system but can also apply it effectively.
✨Demonstrate Your Customer Service Skills
VCT Europe values exceptional customer service, so think of examples from your past roles where you went above and beyond for a customer. Highlight your ability to resolve queries and manage communications effectively, as this will resonate well with the interviewers.
✨Showcase Your Attention to Detail
In a role focused on order management, attention to detail is crucial. Prepare to discuss how you've ensured accuracy in your previous work, whether it's through double-checking orders or maintaining customer data. This will help illustrate your fit for the position.
✨Prepare for Supply Chain Questions
Even if you don't have extensive supply chain experience, be ready to talk about any relevant knowledge you have. Familiarise yourself with common supply chain challenges and how you would approach them. This shows your proactive mindset and willingness to learn.
