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For Companies At a Glance
- Tasks: Provide expert support and troubleshoot network and security issues for clients.
- Company: Join VCG, a leading network infrastructure specialist in Stockport.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact by solving technical challenges and enhancing client satisfaction.
- Qualifications: Minimum three years experience, CCNA qualified, with strong troubleshooting skills.
- Other info: Dynamic role with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are VCG, an established network infrastructure specialist based in Bredbury, Stockport. We are looking for a Technical Services Engineer to handle incoming and escalated queries and help requests from end users, either via email, customer portal or over the phone.
It is essential to have a minimum of three years experience in a similar role, CCNA qualified, with a strong understanding of network, security or collaboration technologies, and a logical and methodical approach to troubleshooting technical support issues.
Responsibilities:
- Provide expert level support to all clients and act as an internal point of escalation for all support-related incidents where required.
- Troubleshooting and diagnosis of all networks or security related incidents.
- Write monthly Technical Customer MSA reviews from templates.
- Effective logging and fault analysis on VCG Ticketing system Autotask.
- Ownership and prioritization of Priority 1 case issues.
- Managing third party remote hands for onsite support cases in line with customer SLAs.
- Owning and managing third party TAC to completion, including PSS support.
- Following the incident management and request fulfilment processes.
Technical Services Engineer in Stockport employer: VCG Technology Services
Contact Detail:
VCG Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer in Stockport
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab to simulate network issues and practice diagnosing them. This hands-on experience will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Prepare for technical interviews by reviewing common questions related to network, security, and collaboration technologies. We recommend creating a cheat sheet of key concepts and solutions to common problems to help you articulate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at VCG.
We think you need these skills to ace Technical Services Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in network, security, or collaboration technologies. We want to see how your skills match the role, so don’t be shy about showcasing your CCNA qualification and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Services Engineer role. Share specific examples of how you've handled escalated queries or troubleshooting in the past – we love a good story!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to technical support issues. Avoid jargon unless it’s necessary to demonstrate your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about VCG and what we do!
How to prepare for a job interview at VCG Technology Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network, security, and collaboration technologies. Be prepared to discuss specific scenarios where you've successfully troubleshot issues in the past. This will show that you not only have the qualifications but also practical experience.
✨Familiarise Yourself with VCG's Processes
Take some time to understand VCG's incident management and request fulfilment processes. Being able to reference these during your interview will demonstrate your genuine interest in the company and its operations.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to walk through how you would handle certain technical support situations. Practise articulating your thought process logically and methodically, as this aligns with the role's requirements.
✨Showcase Your Communication Skills
Since you'll be dealing with clients and possibly third-party vendors, it's crucial to demonstrate strong communication skills. Prepare examples of how you've effectively communicated complex technical information to non-technical users in the past.
