Logistics Coordinator

VCG is a leading Managed Service Provider (MSP) specializing in delivering innovative IT solutions and services to clients across various sectors.

The role works within the VCG procurement and logistics team that is responsible for procuring third-party services and hardware for VCG and the customers that we serve. The Logistics Coordinator is responsible for the warehousing and logistics activities for VCG and plays a critical role in ensuring VCG customer an industry-leading customer service experience. The team is integral to the business and interacts across all teams. The team is hands-on but focused on process efficiencies and business support/improvement under the direction of the Group Operations Director. The interaction with the business is key and the successful candidate will receive full support but will be expected to work under their own initiative. Personal motivation and a desire to learn is essential.

Key Responsibilities:

• Warehousing and Logistics activities to include, but not limited to:

• Preparing hardware for our Engineering team to configure for our customers
• Shipping hardware to customer sites in the UK and EU
• Working with our Third-Party partners to manage hardware spares at forward locations for our Field Engineers
• Keeping our Provisioning and Project Management teams updated with the progress of their customer orders
• Recording serial numbers, product SKUs and service contract information of purchased items on our customer database
• Managing customer returns for faulty goods and ensuring requests are handled in a timely manner and within required deadlines
• Assisting with stock takes
• Assisting with system & process improvements

• Creating purchase orders for goods and services associated with customer orders
• Purchasing goods and services for internal use
• Managing lead times on back-ordered equipment and expediting orders when required
• Receipting invoices against purchase orders and ensuring that the supplier invoices have the correct pricing
• Ensuring supplier credit notes are obtained when necessary
• Assisting the finance team with invoicing queries
• Ensuring procurement KPIs are met

Experience Skills:

• Customer service experience essential – must have a customer-centric mindset
• Excellent verbal and written communication skills
• Highly numerate
• Attention to detail
• Highly motivated and organised
• Ability to prioritise and manage multiple activities without direct supervision in a fast-paced environment
• A team player with a high level of dedication
• Ability to work to tight deadlines
• Good Microsoft Excel skills
• Opportunity for the successful candidate to gain procurement experience and qualifications

Remuneration:

• Company pension scheme
• Death in service benefit
• Cash Plan Health Benefits
• 28 days holiday plus public holidays and birthday off
• Employee Assistance Program
• Income Protection
• Sick pay
• Social events
• Service awards
• On-site parking
• Mental health first aiders

Customer Experience:

VCG is committed to delivering the best experience to its customers, enabling them to succeed and grow with us as their partner. Delivering excellent Customer Experience is something that affects all departments and all employees. As a VCG employee, you are responsible for ensuring that we maintain a good relationship with our customers, maintain our Customer Experience partner accreditations, and support your colleagues in their roles in delivering customer success. You are expected to undertake any relevant training for Customer Experience promptly and follow continual improvement processes to identify opportunities to develop customers’ experience with VCG.

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.