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- Tasks: Handle incoming queries and provide top-notch support to end users.
- Company: Join VCG, a leading network infrastructure specialist in Stockport.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Minimum three years experience and CCNA qualification required.
- Other info: Exciting career path with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are VCG, an established network infrastructure specialist. Based in Bredbury, Stockport, we are looking for a Technical Services Engineer to handle incoming and escalated queries and help requests from end users, either via email, customer portal or over the phone.
It is essential to have a minimum of three years experience in a similar role, CCNA qualified, and you must have a strong understanding of networking.
Technical Services Engineer employer: VCG Technology Services Limited
Contact Detail:
VCG Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on articulating your experience and how it aligns with the Technical Services Engineer role.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've handled technical issues in the past. This will demonstrate your capability to manage escalated queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Engineer role. Highlight your relevant experience, especially those three years in a similar position, and don’t forget to mention your CCNA qualification!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at VCG. Mention specific skills that relate to handling queries and requests, and show your enthusiasm for the role.
Showcase Your Communication Skills: Since this role involves dealing with end users via email and phone, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we want to see how you can engage with our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VCG Technology Services Limited
✨Know Your Tech Inside Out
As a Technical Services Engineer, you'll need to demonstrate your technical knowledge. Brush up on networking concepts, especially those related to CCNA. Be ready to discuss specific technologies and how you've applied them in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of examples where you've successfully handled escalated queries or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since you'll be dealing with end users, effective communication is key. Practice explaining technical concepts in simple terms. During the interview, make sure to listen actively and respond clearly to any questions.
✨Research VCG and Its Culture
Familiarise yourself with VCG's services and values. Understanding their approach to network infrastructure will help you tailor your responses. Mentioning specific projects or initiatives can show your genuine interest in the company.
