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- Tasks: Provide first-line technical support for networking and Microsoft environments.
- Company: Join VCG Technology Services, a leader in conscious tech investment choices.
- Benefits: Enjoy 28 days holiday, training opportunities, and mental health support.
- Why this job: Be part of a team that values customer service and continuous improvement.
- Qualifications: Previous IT support experience and a desire to learn are essential.
- Other info: ITIL Foundation certification is a plus; remote work options available.
The predicted salary is between 30000 - 42000 £ per year.
VCG Technology Services Limited – Support more conscious, fit-for-purpose, technology investment choices.
The Service Desk Engineers hold a critical role within our business, looking to support customers with incidents and services requests, ensuring tickets are proactively managed with internal and external stakeholders, providing clear and proactive communication to ensure swift resolutions and m…
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Service Desk Engineer employer: VCG Technology Services Limited
Contact Detail:
VCG Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarize yourself with ITIL best practices, as this role emphasizes adherence to these principles. Understanding the ITIL framework will not only help you in your day-to-day tasks but also demonstrate your commitment to quality service.
✨Tip Number 2
Brush up on your networking knowledge, especially concepts like DNS, DHCP, and basic troubleshooting techniques. Being able to discuss these topics confidently during your interview will show that you're prepared for the technical challenges of the role.
✨Tip Number 3
Practice explaining technical issues in simple terms. Since customer service is a key part of this position, being able to communicate effectively with non-technical users will set you apart from other candidates.
✨Tip Number 4
Highlight any previous experience in IT support or customer service roles during your discussions. Sharing specific examples of how you've successfully resolved issues or improved customer satisfaction can make a strong impression.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Engineer position. Highlight key responsibilities and required skills, such as networking knowledge and customer service excellence, to tailor your application.
Tailor Your CV: Customize your CV to reflect relevant experience in IT support and customer service. Emphasize any familiarity with Microsoft technologies and networking concepts, as well as any certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or improved user experiences in previous roles.
Highlight Problem-Solving Skills: In your application, provide examples of how you've approached troubleshooting and problem-solving in past positions. This will demonstrate your logical thinking and methodical approach, which are crucial for this role.
How to prepare for a job interview at VCG Technology Services Limited
✨Show Your Technical Skills
Be prepared to discuss your understanding of networking concepts and Microsoft technologies. Highlight any relevant experience you have with troubleshooting issues related to DNS, DHCP, or Office 365, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Since this position emphasizes outstanding customer service, be ready to share examples of how you've effectively communicated with users in the past. Show that you can empathize with their concerns and explain technical issues in simple terms.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios where you need to troubleshoot a technical issue or manage a difficult customer interaction, showcasing your logical thinking and methodical approach.
✨Emphasize Team Collaboration
This role requires effective teamwork, so be sure to mention any experiences where you've collaborated with colleagues to resolve issues or improve processes. Highlight your willingness to share knowledge and support others in the team.
