Junior Cloud Account Specialist in Manchester

We are a leading provider of advanced secure connectivity, network infrastructure, and Microsoft solutions, helping businesses stay agile, secure, and connected in a digital-first world. As we expand our footprint, we are looking for a driven and strategic Junior Cloud Account Specialist to assist growth and open new doors in the B2B market.

About the Role: This is a junior account specialist role focused on assisting our customers and sales staff with Microsoft and cloud sales opportunities. Responsibilities include:

• Administrating customer license, software and cloud queries and completing orders.
• Engaging with customers around new opportunities and identifying opportunities with existing customers.
• Assisting our cloud growth strategy, targeting mid-market and enterprise clients with Microsoft products and solutions.

This role is an ideal opportunity for someone wanting to start their career in the world of technical sales.

Key Responsibilities:

• Administration of Microsoft licensing tasks, including renewals, license purchases, billing queries, and portal administration.
• Administration of the Cloud vendor partner centre portals.
• Assisting customers with Microsoft cloud support queries and resolving customer issues.
• Providing guidance on appropriate products to VCG customers around the Cloud technology stack, including Azure Services, Microsoft 365 licenses, Microsoft Server and Data Centre licenses, Microsoft Applications, and Acronis Cloud Solutions.
• Building direct relationships with VCG's Microsoft customers.
• Attending customer scoping calls and engaging the correct pre-sales resources where necessary.
• Attending Quarterly Microsoft Business reviews with Account Managers.
• Working with marketing to assist with Microsoft and Cloud technology events and production of marketing materials.
• Providing support to the VCG Sales team on the VCG Cloud portfolio and Cloud managed services.
• Conducting customer scoping calls to gather requirements and propose the best Microsoft or Cloud solution or product.
• Creating Microsoft Business proposals and quotes in Pandadocs for VCG customers.
• Giving advice to Sales staff to ensure the best outcome for VCG customers.
• Providing support to the VCG's Microsoft and Cloud managed service customers.
• Working closely with Microsoft and our Microsoft partners to drive further business and rebate for VCG.
• Maintaining and improving licensing knowledge through certification.
• Adhering to the Company's Quality and Business Processes.
• Attendance to customer sites or VCG offices to conduct work or attend meetings where necessary.
• Maintaining accurate records in CRM and reporting on sales performance.

Requirements:

• Experience in a successful customer facing role (Sales, Retail, hospitality).
• College level qualification in IT, such as A-Level Computer Science, A-Level Information Technology, T-Level Digital/IT, or BTEC level Nationals level 3 Computing or IT.
• Good experience of using Microsoft Office (Word, Outlook, Excel, PowerPoint) and a good degree of computer literacy.
• Ability to learn new skills quickly.
• Good attention to detail.
• Ability to work using own initiative.
• Great at communicating with customers in a confident manner.
• Knowledge of Cloud Technologies.
• Awareness of the Microsoft products on offer, such as Microsoft 365, Azure, Dynamics etc.

Desirable:

• University Degree in a computing subject.
• Experience in working in an MSP environment.
• Experience of requirements gathering and interpreting a customer requirement to a Microsoft solution.
• Ability to develop effective working relationships internally at a variety of levels.
• Excellent communication, negotiation, and stakeholder management skills.
• Self-starter with a results-driven mindset and a passion for technology.
• Proficiency in CRM tools and Microsoft Office Suite.

What We Offer:

• Competitive base salary with uncapped commission.
• Flexible working environment.
• Ongoing training and professional development, including CRM Training, Microsoft 365 Training, Microsoft Azure Training, Acronis Training, and Sales Training.
• Opportunity to work with leading-edge technologies.
• Supportive, collaborative team culture.
• Generous holidays.
• Bupa Cashplan.
• Employee Assistance Program.
• Life Cover x 4.
• Pension.