At a Glance
- Tasks: Welcome clients and manage reception, ensuring a seamless experience for all visitors.
- Company: Join VCCP, a global challenger network known for creativity and collaboration.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Fast-paced role where no two days are the same, perfect for those who thrive on energy.
- Why this job: Kickstart your career in advertising while working with top brands and creative minds.
- Qualifications: Passion for advertising, excellent customer service skills, and a proactive attitude.
The predicted salary is between 31500 - 38500 £ per year.
VCCP is the global challenger network for challenger brands.
With more than 1,500 people across 13 offices in North America, EMEA and APAC, we challenge convention to deliver value for the world’s most ambitious organisations.
We believe transformation happens when everything works together.
That’s why we bring specialists from every discipline - strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement and beyond - into one fully integrated network.
We were founded on the principles of simplicity, collaboration and un-preciousness, and we’ve grown by staying true to them.
Today, our clients include some of the world’s most recognisable and progressive brands, such as Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino’s, White Claw, easy Jet, Primark and Co-op.
VCCP has topped the AAR’s annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles.
Across every company and every capability, we share the same ambition: to challenge ourselves, challenge our clients and challenge the industry for the better.
THE ROLE
The Front of House Coordinator plays a key role in delivering a professional, welcoming, and well‑organised workplace experience for clients, visitors, and employees.
They will be part of the VCCP House Team, which encompasses support, facilities, and events.
This role supports the daily operations of reception, meeting rooms, and workplace hospitality services.
The Front of House Coordinator ensures client areas are maintained to a high standard, meeting spaces are prepared and supported, and visitors receive a seamless and positive experience when attending the office.
The role works closely with the Office Support, Facilities, and Events teams to support meetings, workplace services, and internal events.
With that in mind, this role is a chance for someone with a burning passion for a career in Advertising to get their foot in the door.
Duties And Responsibilities
Key Responsibilities
- Front of House & Reception
- Provide professional reception coverage, greeting visitors and managing arrivals.
- Ensure a welcoming and efficient experience for all clients, guests, and employees.
- Answer and direct incoming calls and enquiries.
- Manage visitor sign-in procedures and coordinate guest arrivals with hosts.
- Meeting Rooms & Hospitality
- Prepare meeting rooms to ensure they are clean, organised, and ready for use.
- Provide refreshments and catering support for meetings and client visits where required.
- Coordinate external catering deliveries and assist with meeting hospitality setup and clearing.
- Ensure the kitchen and tea point areas are consistently maintained to a high standard of organisation. Administrative & Operational Support
- Assist with meeting room bookings and workplace coordination where required.
- Support courier deliveries, collections, and internal distribution of packages.
- Maintain operational records and communicate maintenance or facilities issues to the relevant teams.
- Events Support
- Assist with the setup and breakdown of internal and client events.
- Provide on-the-day support for meetings and events, including hospitality and guest coordination.
- Role Specific Skills Required
- Customer Service Excellence – delivers a professional, friendly, and proactive service to clients and colleagues.
- Organisation & Attention to Detail – ensures spaces, bookings, and hospitality arrangements are accurate and well‑prepared.
- Communication Skills – communicates clearly and professionally with visitors, colleagues, and service teams.
- Team Collaboration – works effectively with reception, business support, facilities, and event teams.
- Adaptability & Prioritisation – able to manage multiple requests and prioritise tasks in a busy environment.
- Problem Solving – responds quickly to operational issues and escalates where appropriate.
About You
- A passion for all things creative and advertising
- Resilience to keep positive in a fast‑paced environment
- Thrive on working in a high‑energy environment, where no two days are the same
- Be proactive with a can‑do attitude - be eager to get your sleeves rolled up and learn
- Strive for excellence - be proud of your work and have meticulous attention to detail
- Friendly and approachable
- Build rapport and are able to quickly establish excellent working relationships
- Live and breathe the agency’s values
- Strives for excellence
- Team player
- #J-18808-Ljbffr
Front of House Coordinator in London employer: VCCP
VCCP is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Greater London. With a strong emphasis on employee growth, VCCP offers numerous opportunities for professional development and collaboration on cutting-edge AI projects that drive creativity and operational efficiency. Joining our team means being part of a forward-thinking organisation that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VCCP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VCCP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VCCP:Your cover letter is your chance to shine! Tell us why you want to work at VCCP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VCCP!
How to prepare for a job interview at VCCP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
