At a Glance
- Tasks: Lead and optimise operations while managing exciting Loyalty & CRM projects.
- Company: Join a dynamic agency focused on innovation and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team that values your authentic self.
- Why this job: Shape team performance and client success in a fast-paced environment.
- Qualifications: Experience in CRM and project management with a proactive mindset.
The predicted salary is between 40000 - 50000 € per year.
THE ROLE
This role combines two core responsibilities: Operations Management and Project Management.
Operations Management (Agency & Team Focus)
As Operations Manager, you will play a central role in ensuring the smooth and effective running of the Loyalty & CRM team. You’ll create the conditions for great work to happen – optimising processes, managing resources, and supporting team growth.
Key Responsibilities Include:
- Resource planning and team coordination to ensure optimal utilisation
- Managing and improving team processes, workflows, and digital tools
- Supporting talent acquisition, onboarding, and new starter inductions
- Driving a positive, productive working environment across the team
- Partnering with department leads to continuously refine operational efficiency
Project Management (Client & Delivery Focus)
As a midweight Project Manager, you will lead the delivery of key Loyalty & CRM projects across a diverse client portfolio. These projects span strategic, data-led, and production-focused initiatives.
Key Responsibilities Include:
- End-to-end project management and delivery, ensuring work is on time, on budget, and to a high standard
- Collaborating closely with Account Management, Planning, and Data teams
- Managing project finances, including estimates, forecasting, utilisation, and reconciliations
- Working with Heads of Departments to define, evolve, and embed best practice processes
- Building strong relationships with internal teams and clients to deliver impactful work
ABOUT YOU
- Proven experience managing CRM, loyalty, and data-led projects in an agency or similar environment
- Strong operational mindset with experience improving team processes and workflows
- Confident in managing budgets, forecasting, and financial tracking
- Comfortable working across multiple projects and priorities in a fast-paced environment
- Experienced in using a variety of project management methodologies and frameworks
- Proactive in driving best practices, mentoring others, and contributing to team development
WHY THIS ROLE
This is a unique opportunity to shape both how work gets done and what gets delivered – combining operational leadership with hands-on project management. You’ll have a direct impact on team performance, client success, and the continuous evolution of our Loyalty & CRM offering.
DE&I STATEMENT
We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know.
CRIMINAL RECORDS INFORMATION
As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.
Digital Operations Manager - Loyalty & CRM in London employer: VCCP
At VCCP, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Digital Operations Manager in our Loyalty & CRM team, you will benefit from a supportive environment that prioritises employee growth through mentorship and continuous learning opportunities. Our commitment to operational excellence and collaboration ensures that you will play a pivotal role in shaping impactful projects while enjoying the unique advantage of working in a vibrant agency setting in London.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Manager - Loyalty & CRM in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Digital Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your experience in managing CRM and loyalty projects. Engage with relevant content and connect with people in the field to increase your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to operations and project management. Think about specific examples from your past experiences that highlight your skills in optimising processes and managing budgets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our awesome culture.
We think you need these skills to ace Digital Operations Manager - Loyalty & CRM in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience managing CRM and loyalty projects. We want to see how you've improved processes and workflows in your previous roles, so don’t hold back!
Be Specific About Your Skills:When you mention your skills, be specific! Talk about the project management methodologies you’ve used and how they’ve helped you deliver projects on time and within budget. We love details!
Tailor Your Application:Don’t just send a generic application. Tailor it to our job description! Show us how your background aligns with the responsibilities of the Digital Operations Manager role. It’ll make a big difference!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at VCCP
✨Know Your Operations Inside Out
Make sure you understand the core responsibilities of the Operations Manager role. Brush up on how to optimise processes and manage resources effectively. Be ready to discuss specific examples from your past experience where you've improved team workflows or supported talent acquisition.
✨Showcase Your Project Management Skills
Prepare to talk about your experience with end-to-end project management, especially in a CRM or loyalty context. Have examples ready that demonstrate your ability to manage budgets, forecasts, and deliver projects on time and within budget.
✨Emphasise Team Collaboration
This role requires strong relationships with internal teams and clients. Think of instances where you've successfully collaborated across departments. Highlight how you’ve driven a positive working environment and contributed to team development.
✨Be Proactive About Best Practices
Demonstrate your proactive mindset by discussing how you've implemented best practices in previous roles. Share your thoughts on mentoring others and how you can contribute to continuous improvement within the team.
