At a Glance
- Tasks: Manage operations and projects for our Loyalty & CRM team, ensuring smooth workflows and successful delivery.
- Company: Join a dynamic agency focused on innovation and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on collaboration and development.
- Why this job: Shape the future of our Loyalty & CRM offerings while making a real impact.
- Qualifications: Experience in managing CRM projects and improving team processes.
The predicted salary is between 40000 - 50000 € per year.
THE ROLE
This role combines two core responsibilities: Operations Management and Project Management.
Operations Management (Agency & Team Focus)
As Operations Manager, you will play a central role in ensuring the smooth and effective running of the Loyalty & CRM team. You’ll create the conditions for great work to happen – optimising processes, managing resources, and supporting team growth.
- Resource planning and team coordination to ensure optimal utilisation
- Managing and improving team processes, workflows, and digital tools
- Supporting talent acquisition, onboarding, and new starter inductions
- Driving a positive, productive working environment across the team
- Partnering with department leads to continuously refine operational efficiency
Project Management (Client & Delivery Focus)
As a midweight Project Manager, you will lead the delivery of key Loyalty & CRM projects across a diverse client portfolio. These projects span strategic, data-led, and production-focused initiatives.
- End-to-end project management and delivery, ensuring work is on time, on budget, and to a high standard
- Collaborating closely with Account Management, Planning, and Data teams
- Managing project finances, including estimates, forecasting, utilisation, and reconciliations
- Working with Heads of Departments to define, evolve, and embed best practice processes
- Building strong relationships with internal teams and clients to deliver impactful work
ABOUT YOU
- Proven experience managing CRM, loyalty, and data-led projects in an agency or similar environment
- Strong operational mindset with experience improving team processes and workflows
- Confident in managing budgets, forecasting, and financial tracking
- Comfortable working across multiple projects and priorities in a fast-paced environment
- Experienced in using a variety of project management methodologies and frameworks
- Proactive in driving best practices, mentoring others, and contributing to team development
WHY THIS ROLE
This is a unique opportunity to shape both how work gets done and what gets delivered – combining operational leadership with hands-on project management. You’ll have a direct impact on team performance, client success, and the continuous evolution of our Loyalty & CRM offering.
DE&I STATEMENT
We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via joinus@vccp.com.
CRIMINAL RECORDS INFORMATION
As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.
Digital Operations Manager - Loyalty & CRM employer: VCCP
At VCCP, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Digital Operations Manager in our Loyalty & CRM team, you will benefit from a supportive environment that prioritises employee growth through mentorship and continuous learning opportunities. Our commitment to operational excellence and innovative project management ensures that you will play a pivotal role in shaping impactful client solutions while enjoying the advantages of working in a dynamic agency setting.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Manager - Loyalty & CRM
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values, especially around CRM and loyalty. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Digital Operations Manager. Highlight your operational mindset and project management skills to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Digital Operations Manager - Loyalty & CRM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Digital Operations Manager. Highlight your experience in managing CRM and loyalty projects, and don’t forget to showcase your operational mindset and process improvement skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Be specific about your project management experience and how you’ve driven team success in the past.
Showcase Your Team Spirit:We love a collaborative spirit! In your application, mention examples of how you’ve built strong relationships within teams and with clients. This will show us that you can drive a positive working environment, which is key for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at VCCP
✨Know Your Operations Inside Out
Make sure you understand the core responsibilities of the Operations Manager role. Brush up on how to optimise processes and manage resources effectively. Be ready to discuss specific examples from your past experience where you've improved team workflows or supported team growth.
✨Showcase Your Project Management Skills
Prepare to talk about your experience with end-to-end project management, especially in a fast-paced environment. Highlight any specific methodologies you've used and be ready to share how you've managed budgets and forecasts in previous roles.
✨Demonstrate Your Collaborative Spirit
This role requires strong relationships with internal teams and clients. Think of examples where you've successfully collaborated with different departments. Show that you can drive a positive working environment and support talent acquisition and onboarding.
✨Emphasise Your Proactive Approach
Be prepared to discuss how you've contributed to team development and driven best practices in your previous roles. Share instances where you've mentored others or taken the initiative to refine operational efficiency, as this will resonate well with the interviewers.
