Operations Manager in London

We are looking for someone to join VCCP Roar as Operations Executive / Manager, working to make the agency a great place to work, while running efficiently and profitably, to deliver against our ambitious growth targets.

This is a fantastic role to join us at the beginning of Roar's history. This is a hands-on, proactive role managing the day-to-day administrative and operational functions of the agency. You will be an "ear to the ground," supporting everything from agency planning, management of business-critical work, supplier management, employee onboarding, internal communications and event planning. The role is integral to ensuring the smooth and efficient running of the agency.

Working closely with the Director of Operations, this role requires an efficient individual who can learn quickly and roll their sleeves up to help on a wide range of tasks, to help the Exec Board roll-out vital business decisions and initiatives. In return, you will get the chance to work alongside a group of talented and dedicated people, in a supportive team structure, as well as colleagues from the wider VCCP partnership (across office support, finance, new biz & marketing, People and recruitment teams, IT and ops).

Key Responsibilities fall into the following main categories:

• Agency planning: Work with the Ops Director to develop and support key strategic initiatives on the running of the agency, acting as project manager for the annual business plan, breaking down objectives and driving collaborative delivery across the agency. Support planning and strategic initiatives for three business areas - working closely with Managing Partners to deliver. Help create presentations and action plans for all executive and agency-wide meetings.
• People & culture: Arrange and manage all staff events and programs, including company meetings and socials. Champion the L&D, DE&I, Sustainability and Wellbeing agenda.
• Systems, process and supplier management: Understand the key agency processes and be instrumental in improving and streamlining agency processes in order to deliver efficiency gains. Lead on supplier subscriptions renewals and negotiations. Act as primary point of contact for the Yogi and global ops team, helping to navigate any issues and raise POs for agency costs. Partner with the Head of Strategy & Innovation to identify, test, and roll out new tools and technology - with a particular focus on how AI can be implemented to deliver efficiencies.
• Office management: Lead on delivering a productive and enjoyable office environment, acting as the key point of contact with office support and IT.

VCCP Roar is a new PR and communications agency, bringing together Good Relations (consumer), Harvard (tech comms) and Teamspirit (financial services PR & Marketing) in one fully integrated cross-sector business. The agency's mission is to challenge the way influence is earned in an increasingly complex and AI-first world, for both consumer and B2B audiences. Roar brings together audience insight, understanding of the influence ecosystem and the ideas and craft of a global creative powerhouse under one roof. The agency experience spans a wealth of experience across creative PR and brand, marketing and corporate reputation - backed by the entire VCCP network. Roar is part of the VCCP Group. VCCP is the global challenger network for challenger brands. With 1,500 people across 13 offices in North America, EMEA and APAC, we challenge conventions to deliver value for the world's most ambitious organisations.

Working pattern: London (Tues-Thurs) Remote (Mon & Fri). N.B. Please note these are guidelines, and all employees are expected to be available to be in the office as needed for client and company meetings.

CONTRACTUAL BENEFITS: 25 days holiday, Private Medical Healthcare, Pension, Life Assurance, Income Protection, Work mobile phone, Enhanced maternity/paternity (after qualifying period).

NON-CONTRACTUAL BENEFITS: Half a day working before a bank holiday – work permitting, Payday pizza, Fresh fruit daily, Fully stocked drinks fridges, Employee assistance programme, Gourmet Society & Tastecards, Health Screening, Holiday Purchase Scheme, RAC Vehicle Breakdown Cover, Free annual eye test, Curious sessions and other information sharing session, Give as you earn (a tax-free benefit), Cycle to work scheme - after successful completion of probationary period, Corporate Gym Membership - after successful completion of probationary period, Season ticket loan – after successful completion of probationary period.

VCCP DE&I STATEMENT: We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know.

CRIMINAL RECORDS INFORMATION: As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.