At a Glance
- Tasks: Be the friendly face of VCCP, ensuring a warm welcome and smooth operations.
- Company: Join a leading global challenger network known for creativity and collaboration.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Flexible hours with a supportive team atmosphere.
- Why this job: Kickstart your career in advertising while making a real impact on client experiences.
- Qualifications: Customer service experience and a passion for creative culture are essential.
The predicted salary is between 40500 - 49500 £ per year.
VCCP is the global challenger network for challenger brands. With more than 1,500 people across 13 offices in North America, EMEA and APAC, we challenge convention to create value for the world’s most ambitious organisations. Our founding belief is It Only Works If It All Works. That’s why we bring specialists from every discipline into one fully integrated challenger network.
The Receptionist plays a key role in delivering a professional, welcoming, and well-organised workplace experience for clients, visitors, and employees. They will be part of the VCCP House Team, which encompasses support, facilities, and events. This role supports the daily operations of Reception, meeting rooms, and workplace hospitality services.
DUTIES AND RESPONSIBILITIES
- Front of House & Reception
- Main Line Management: Ensure all incoming calls are promptly answered. Maintain the utmost confidentiality while remaining professional and helpful.
- Guest Experience: Deliver a warm, professional welcome. Recognise regular clients and guests, ensuring an efficient, best-in-class experience for visitors and employees alike.
- Daily Operations: Assist with staff and client travel, coordinate couriers and floristry requests, and organise catering/refreshments alongside associated budget tracking.
- Brand Presentation: Work alongside the Front of House team to ensure the reception area reflects our brand with meticulous attention to detail - creating an outstanding first impression.
- Meeting Rooms & Hospitality
- Oversee the agency’s meeting room booking system, resolving conflicts and preparing rooms on an ad hoc basis to ensure they are pristine and ready for use.
- Provide refreshments and hospitality support for meetings and VIP client visits.
- Coordinate external catering deliveries, manage hospitality setup and clearing, and maintain kitchen and tea-point areas to a high standard.
- Administrative & Operational Support
- Support and collaborate with the FoH team, ensuring high standards of punctuality, professionalism, and presentation are consistently met.
- Drive high levels of internal and external client satisfaction, constantly seeking ways to improve agency service levels and processes.
- Build positive relationships across the business, coordinating courier deliveries, collections, and internal operational logistics smoothly.
- Event Support
- Assist with the setup, breakdown, and operational logistics for internal and client events.
- Provide on-the-day support for events, including guest check-in, coordination, and hospitality.
SKILLS & EXPERIENCE REQUIRED
- Industry Experience: Proven experience in a reception, hospitality, or customer service role—ideally within a fast-paced agency, creative, or corporate environment managing a high volume of guests and calls.
- Customer Service Excellence: A ‘concierge’ mindset; naturally welcoming, attentive, and confident communicating with clients, guests, and senior stakeholders.
- Organisation & Multitasking: Strong ability to prioritise tasks effectively under tight deadlines without compromising on quality or attention to detail.
- Proactivity & Initiative: A natural problem-solver with a strong bias to action; switched-on, adaptable, and able to think quickly on your feet.
- Communication Skills: Clear, professional verbal and written communication skills across all channels.
- Resilience & Teamwork: Calm under pressure, reliable, discreet, and collaborative with a genuine enthusiasm for contributing to agency culture.
Hours: this role is our ‘Late Shift’ which is 9:30-6pm. Flexibility is required to support the needs of the business. Reception is open 7:45 am – 6:00 pm, Monday to Friday.
ABOUT YOU
- A passion for advertising, design, and creative culture.
- Resilient, positive, and energised by a fast-paced environment where no two days are the same.
- Proactive with a hands-on, can-do attitude.
- Take pride in your work with meticulous attention to detail.
- A natural rapport-builder who is warm, approachable, and a dependable team player.
- Embody and champion the agency’s core values.
VCCP DE&I STATEMENT
We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity.
CRIMINAL RECORDS INFORMATION
As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions.
Receptionist employer: VCCP Group LLP
VCCP is an exceptional employer that fosters a vibrant and collaborative work culture, where creativity and innovation thrive. With a strong commitment to employee growth, the company offers extensive learning opportunities and a supportive environment for Junior Strategists to develop their skills while working with some of the UK's most iconic brands. Located in a dynamic city, VCCP provides a range of benefits, including private healthcare, generous holiday allowances, and unique perks like payday pizza and cycle-to-work schemes, making it an attractive place for ambitious individuals seeking meaningful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VCCP Group LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VCCP Group LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VCCP Group LLP:Your cover letter is your chance to shine! Tell us why you want to work at VCCP Group LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VCCP Group LLP!
How to prepare for a job interview at VCCP Group LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
