Senior Designer - Loyalty & CRM in London

VCCP is the global challenger network for challenger brands. With more than 1,500 people across 13 offices in North America, EMEA and APAC, we challenge convention to deliver value for the world’s most ambitious organisations. We believe transformation happens when everything works together. That’s why we bring specialists from every discipline - strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement and beyond - into one fully integrated network.

We were founded on the principles of simplicity, collaboration and un-preciousness, and we’ve grown by staying true to them. Today, our clients include some of the world’s most recognisable and progressive brands, such as Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino’s, White Claw, easyJet, Primark and Co-op. VCCP has topped the AAR’s annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles. Across every company and every capability, we share the same ambition: to challenge ourselves, challenge our clients and challenge the industry for the better.

THE ROLE: Reporting into the Head of Design for VCCP Loyalty & CRM, as a senior designer, your focus will be to work on and design across all loyalty & CRM accounts. Experience in loyalty & CRM is vital to the role, with particular focus on designing for email, as is a huge enthusiasm for creating brilliant design in the discipline. We’re ambitious to offer the very best work in this sector, competing with specialist loyalty & CRM agencies and integrated agencies that offer loyalty & CRM alike. You’ll be working hands-on on briefs, ensuring all the work meets best practice standards and is bang on brand. It will be your responsibility to push loyalty & CRM design work, working with the team to create the best, most effective work possible. You’ll have experience in working on new business pitches, and relish doing so. You’ll also be proactive in looking for new opportunities to create outstanding work for our existing clients. You will be digitally and technologically savvy with a thirst for leading and pushing loyalty & CRM design.

SENIOR DESIGNER RESPONSIBILITIES:

• Taking ownership of the design process from brief through to final execution.
• Create engaging, impactful designs across a number of channels – primarily email, web, social, presentations and DM.
• Working closely with art directors, copywriters, strategy and account teams to develop and improve the work, making it the best it can be.
• In-depth knowledge of technical constraints and how they will impact the creative, helping educate stakeholders where necessary.
• Managing time and multiple projects to ensure that work is delivered on time and on budget.
• Creative problem solving to find design solutions that align with client guidelines, objectives and all technical requirements.
• Stay up-to-date with industry trends, design software, and emerging technologies to continuously help improve design processes and deliver cutting-edge designs.
• Presenting work both internally to relevant stakeholders and externally to clients, dealing professionally with feedback and managing expectations.
• Collaborate with external agencies and third-party developers to ensure designs are fit for purpose.

SENIOR DESIGNER REQUIRED SKILLS & ATTRIBUTES:

• Be passionate, not precious.
• Enthusiasm and willingness to learn and adapt with the role.
• Strong proficiency in Figma, Photoshop, Illustrator, After Effects and other relevant design tools.
• Strong understanding of design principles, typography, colour and layout.
• Excellent verbal and written communication skills with the ability to effectively articulate design concepts and ideas.
• Real-world experience of using AI image and video generation tools.
• Strong portfolio showcasing a wide range of design projects across various mediums.
• Exceptional attention to detail and ability to consistently deliver high-quality design work.
• Ability to work to deadlines on multiple projects at one time.
• Ability to collaborate effectively with cross-functional teams and external partners.

You’ll work closely with creative teams to craft outstanding finished work. You’ll also work collaboratively with copywriters to create brilliant communications from scratch. If this sounds like you or someone you know, then we'd love to hear from you!

VCCP DE&I STATEMENT

We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via joinus@vccp.com.

CRIMINAL RECORDS INFORMATION

As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.

Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP.