At a Glance
- Tasks: Welcome clients and their pets, manage diaries, and handle admin tasks.
- Company: Join a caring veterinary team dedicated to pet wellbeing.
- Benefits: Enjoy 5 weeks holiday, career growth, and wellness programs.
- Other info: Fixed-term contract with flexible hours and a supportive environment.
- Why this job: Make a difference in pets' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for animal care.
The predicted salary is between 26701 - 26701 £ per year.
Client Care Advisor – Salary: £26,701 per annum (FTE) – Location: Solihull – Job Type: Fixed‑term contract until July 2027 – Hours: 29.25 hours per week on average – Schedule: Mon & Tues 8am‑7pm; Thurs 8am‑5pm; 1/4 Saturdays 8am‑1pm.
Role and Responsibilities
- Greeting clients and their pets in a friendly manner.
- Diary management.
- Maintaining accurate client records in line with data protection regulations.
- Day‑to‑day administrative duties including filing, debt management and processing insurance claims.
- Communicating with clients, colleagues and the wider business via face‑to‑face, email and telephone.
- Maintaining organization and hygiene standards of the reception areas.
- Processing payments in various forms.
- Processing repeat medication requests.
Benefits
- 5 weeks holiday plus bank holidays and birthday leave.
- Extensive free online Linnaeus CPD program.
- Career progression opportunities.
- Staff discount schemes.
- Life assurance and enhanced sickness pay.
- Enhanced equal family leave.
- Recruitment referral reward scheme.
- E‑car salary sacrifice scheme.
- Employer contribution pension scheme.
- Wellness program, including employee assistance program, eyecare voucher scheme, free annual flu jab, cycle to work scheme.
If you have any questions about this role, please reach out to Lee at lee.hancock@608vets.com.
Veterinary Client Care Advisor (Maternity Cover) in Warwick employer: VCA Inc.
As a Veterinary Client Care Advisor in Solihull, you will join a supportive and dynamic team that prioritises both client satisfaction and employee well-being. With generous benefits including five weeks of holiday, extensive CPD opportunities, and a wellness programme, we foster a culture of growth and collaboration, ensuring that our employees feel valued and empowered in their roles. Our commitment to work-life balance and career progression makes us an exceptional employer for those seeking meaningful and rewarding employment in the veterinary field.
