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- Tasks: Join our reception team to provide excellent service and support to clients and visitors.
- Company: Linnaeus is part of Mars Veterinary Health, the largest family-owned veterinary company globally.
- Benefits: Enjoy 5 weeks holiday, relocation support, pension scheme, life assurance, and extensive CPD opportunities.
- Why this job: Be part of a supportive culture focused on mental health and a better world for pets.
- Qualifications: Experience in client care and knowledge of veterinary practices are essential.
- Other info: We value diversity and inclusivity, encouraging you to be your authentic self.
The predicted salary is between 25646 - 35854 £ per year.
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Veterinary Client Care Advisor page is loaded
Veterinary Client Care Advisor
Apply locations Linnaeus Eastcott Veterinary Hospital & Referrals Swindon|170109 time type Full time posted on Posted Yesterday job requisition id R-215504
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. This is a full-time permanent position working 40h per week.
The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors.
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
What we offer
• 5-weeks holiday plus bank holidays and birthday leave • Relocation support • RCVS and VDS fees paid • Employer contribution pension scheme • Life assurance • E-car salary sacrifice scheme • Enhanced equal family leave • Extensive internal and funded external CPD
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Eastcott Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
#LI-ST1 #LI-Onsite
Salary Value: £25,646.40;
Salary Description: per annum;
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Veterinary Client Care Advisor employer: VCA Inc.
Contact Detail:
VCA Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Advisor
✨Tip Number 1
Familiarise yourself with veterinary terminology and common procedures. This knowledge will not only help you communicate effectively with the team but also impress during any informal discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being calm and professional is key, so think of specific instances where you excelled in these areas.
✨Tip Number 3
Research Eastcott Veterinary Hospital and its services thoroughly. Understanding their mission and values will allow you to align your responses during conversations and demonstrate your genuine interest in joining their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Veterinary Client Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Veterinary Client Care Advisor. Highlight key skills such as communication, organisation, and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or veterinary settings, and include specific examples of how you've excelled in similar positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and client service. Mention why you want to work at Eastcott Veterinary Hospital and how your values align with their commitment to excellence and wellbeing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a client-facing role.
How to prepare for a job interview at VCA Inc.
✨Research the Company
Before your interview, take some time to learn about Eastcott Veterinary Hospital and Linnaeus. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Veterinary Client Care Advisor, you'll need to communicate effectively with clients and staff. During the interview, practice clear and concise communication. Use examples from your past experiences to illustrate how you've successfully handled client interactions or resolved issues.
✨Show Your Empathy and Compassion
Working in a veterinary environment requires a lot of empathy, especially when dealing with worried pet owners. Be prepared to discuss situations where you've shown compassion and understanding, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think of examples where you've had to manage difficult clients or emergencies, and explain how you approached these challenges.
