At a Glance
- Tasks: Provide excellent client service and support the veterinary team at our friendly practice.
- Company: Join Eastcott Veterinary Hospital, part of the largest family-owned veterinary company in the world.
- Benefits: Enjoy 5 weeks holiday, staff discounts, wellness programs, and career progression opportunities.
- Other info: Be part of a diverse team committed to excellence and personal growth.
- Why this job: Make a positive impact on pets and their owners while developing your skills in a supportive environment.
- Qualifications: Experience in client care and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Eastcott Veterinary Hospital
Job Type: Part-time, fixed term
Hours: 20 hours per week. Monday to Friday 3.30pm - 7.30pm, plus 1 in 7 Sundays
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
What we offer:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott Veterinary Hospital, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
Client Care Advisor (Veterinary Receptionist) Part-time in Swindon employer: VCA Inc.
At Eastcott Veterinary Hospital, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises the wellbeing of our staff. With generous benefits such as 5 weeks holiday, career progression opportunities, and a comprehensive wellness programme, we empower our team to thrive both personally and professionally. As part of Linnaeus and Mars Veterinary Health, you will be part of a family-owned organisation that values long-term growth and sustainability, ensuring a fulfilling and meaningful career in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor (Veterinary Receptionist) Part-time in Swindon
✨Tip Number 1
Get to know the company! Research Eastcott Veterinary Hospital and Linnaeus. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable handling various scenarios, especially tricky ones.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Eastcott. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily track your application status and find more roles that might suit you.
We think you need these skills to ace Client Care Advisor (Veterinary Receptionist) Part-time in Swindon
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in customer service, as this will resonate with us and show that you're a great fit for the role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Client Care Advisor position. Highlight your skills that match the job description, like communication and organisational skills, so we can see how you’d fit into our team.
Be Professional Yet Friendly:Remember, as a receptionist, you'll be the first point of contact for clients. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at VCA Inc.
✨Know Your Stuff
Familiarise yourself with the basics of veterinary terminology and procedures. Understanding common terms and practices will help you communicate effectively during the interview and show that you're serious about the role.
✨Showcase Your People Skills
As a Client Care Advisor, you'll be the first point of contact for clients. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to remain calm and professional under pressure.
✨Research the Practice
Take some time to learn about Eastcott Veterinary Hospital and its values. Knowing their mission and what sets them apart will allow you to tailor your answers and show genuine interest in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you. Consider asking about career progression opportunities or the team culture.
