At a Glance
- Tasks: Be the friendly face of our veterinary practice, greeting clients and managing appointments.
- Company: Join Warren House Vets, part of the largest family-owned veterinary company in the world.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programmes.
- Other info: Dynamic team culture with strong support for personal and professional growth.
- Why this job: Make a real difference in a caring environment while developing your skills.
- Qualifications: Excellent communication skills; previous vet experience is a plus but not required.
The predicted salary is between 26707 - 26707 £ per year.
Salary: £26,707.20 (full-time equivalent)
Location: Warren House Vets, all sites
Job Type: Permanent, part time
Hours: 34 hours per week, job share will be considered. Shifts will vary between the hours of 8am - 6.45pm on weekdays. One in 5 Saturdays 8.45am to 4.45pm.
We are looking for a friendly and personable Client Care Assistant to join our team at the Warren House Group in Kent. If you are a friendly, caring and compassionate person who has excellent communication and administration skills, we would like to hear from you. Previous experience of working in a veterinary practice is desirable but not essential as full training will be given. However, you need to be confident working in a busy, client-facing role.
The role will include:
- Meeting and greeting clients
- Answering phone calls
- Booking appointments using a diary management system
- General administrative work
- Stock control and cleaning of public and clinical areas
At times this is a very emotive environment and you will need to be a calm and supportive presence for our clients.
Benefits:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
Warren House Veterinary Surgery first opened in 1982 at the Rochester site. Since starting the business, it has continually grown and is now a group of four small animal practices based in the Medway Towns. Our Practice strives to deliver a very high standard of care to our clients and their pets and to deliver exceptional customer service.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Warren House Veterinary Group, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Assistant (Receptionist) in Rochester employer: VCA Inc.
At Warren House Veterinary Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises your wellbeing and professional growth. With generous benefits such as 5 weeks of holiday, enhanced family leave, and a comprehensive wellness programme, we empower our Client Care Assistants to thrive in a rewarding environment where they can make a meaningful impact on the lives of pets and their owners. Join us in Kent, where you will be part of a dedicated team committed to excellence in veterinary care and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Receptionist) in Rochester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warren House Veterinary Group. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences during the actual interview.
✨Tip Number 3
Show your personality! As a Client Care Assistant, being friendly and personable is key. Don’t be afraid to let your true self shine through in your interactions – it’s all about making that connection with clients and the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to the Talent Acquisition team can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Assistant (Receptionist) in Rochester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and caring nature that fits perfectly with our team.
Tailor Your Application:Make sure to customise your application for the Client Care Assistant role. Highlight any relevant experience or skills, even if they’re from different fields. We love seeing how your unique background can bring something special to our team!
Show Your Passion:Let us know why you’re excited about working with pets and helping clients. A genuine passion for animal care and customer service will definitely catch our eye and show us you’re a great fit for our culture.
Apply Through Our Website:Don’t forget to click 'apply' at the top of the screen on our website! It’s the easiest way to get your application in front of us, and we can’t wait to hear from you!
How to prepare for a job interview at VCA Inc.
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like greeting clients, managing appointments, and handling administrative duties. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As this role is client-facing, it's crucial to highlight your communication skills. Prepare examples of how you've successfully interacted with clients or handled difficult situations in the past. Being friendly and approachable can set you apart from other candidates.
✨Prepare for Emotional Scenarios
Working in a veterinary practice can be emotionally challenging. Think about how you would support clients during tough times. Be ready to discuss your approach to maintaining calmness and compassion in stressful situations, as this is key for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how the practice supports its staff's wellbeing. This shows your genuine interest in the company and the role.
