Patient Flow & Triage Registered Veterinary Nurse in London

An exciting opportunity has opened at London Vet Specialists for a Registered Veterinary Nurse to join the Patient Flow team in our multi-disciplinary referral hospital in Hammersmith. The role will work closely with our Patient Flow Coordinator RVN to triage emergency referrals and optimise our patient workflow, providing a unique opportunity to diversify your veterinary nursing career. The ideal candidate will have experience within a referral hospital.

Role Overview

The Patient Flow RVN will be responsible for working collaboratively with the Patient Flow Coordinator, Head of Nursing Services (HoNS), Client Care Team Leader and teams across the hospital to deliver an optimal patient flow through all services. Your responsibilities will include the triage and acceptance of emergency referrals and admission of patients through our workflow channel for investigations and procedures. This includes patient admit processing through our PMS and inpatient management system, liaising with the Patient Flow Coordinator regarding case scheduling, liaising with the anaesthesia, diagnostic imaging and wards teams, emergency referral triage through telephone discussion with our referring vet & RVN colleagues, case acceptance in line with service & hospital-wide capacity and our emergency acceptance processes, and overseeing patient accommodation availability. You will also assist with keeping accurate hospitalisation records in the SmartFlow patient management system to ensure our inpatients are appropriately managed during their hospitalisation from point of admission. This is primarily a non-clinical nursing role, though there will be rotations through our clinical services on induction for understanding of our hospital flow process, with occasional expectation to perform basic clinical nursing duties should assistance be required. The role is suited to a Registered Veterinary Nurse seeking a dynamic but primarily non-clinical nursing role within a multi-disciplinary referral hospital, where previous referral experience is advantageous.

Key Responsibilities

• Accept emergency referral calls for telephone triage to obtain case information in discussion with our referring vet practice colleagues to assess suitability for acceptance in line with our emergency acceptance processes.
• Process patients being admitted to the hospital, including ID confirmation and labelling, belongings labelling, admission to Animana practice management system, SmartFlow inpatient management system template set-up, Brucella Canis policy compliance and teamwide communication regarding infectious patients of zoonotic risk.
• Liaise with the Patient Flow Coordinator for patients admitted requiring procedure(s) for efficient scheduling across all services.
• Provide or assist with patient triage on arrival to the hospital for direction to the clinical team/ ICU as appropriate or suitability to wait for scheduled clinician appointment.
• Demonstrate the ability to provide a high standard of hospital hygiene, to include cleaning and disinfection in all areas.
• Assist in consultations on request, in the form of patient restraint, direction of patient samples to the lab for processing and consult room stock & hygiene maintenance.
• Assist with basic nursing tasks in support of our clinical team and patient care standards on an occasional basis.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive Internal CPD
• Potential career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Recruitment referral reward scheme
• Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme

About Us

London Vet Specialists originated as a boutique small animal referral centre in Belsize Park, North London and in May 2024, relocated to a new state-of-the-art site in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames, nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We now have a complete complement of specialist-led services, including orthopaedic and soft-tissue surgery, internal medicine, ophthalmology, anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging & neurology.

London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about London Vet Specialists, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

• We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets.
• We lead on sustainability and collectively drive positive change for people, pets and the planet.
• We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion.
• We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
• We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.