At a Glance
- Tasks: Welcome clients and their pets, manage enquiries, and support the veterinary team.
- Company: Cromwell Vets, a friendly and supportive veterinary practice.
- Benefits: 25 days annual leave, life assurance, pension scheme, and discounts on gym memberships.
- Other info: Opportunities for career growth and a fun work environment.
- Why this job: Join a caring team and make a difference in the lives of pets and their owners.
- Qualifications: Strong admin skills, confident phone manner, and a valid driving licence required.
The predicted salary is between 25000 - 27000 £ per year.
We are looking for a pro-active, friendly individual to welcome clients and their pets to the practice, provide telephone and administrative support, and assist the veterinary team in clinic operations.
Responsibilities
- Welcoming clients and their pets upon arrival
- Answering the phone in a polite, clear and empathetic manner
- Ensuring all enquiries are resolved efficiently
- Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
- Assisting with administrative duties including answering email enquiries and online booking requests
- Debt management - ensuring payments are taken at the time and chasing any outstanding balances
- Occasional assisting the vet during consults with animal handling for bloods, euthanasia, and as a second pair of hands
Qualifications
- Valid driving licence required
- Ability to cover shifts across all Cromwell branches
- Strong administration and organisational skills
- Confident telephone manner
- Reception or client care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (desirable)
- IT skills - confident in the use of Word, Excel and Outlook as a minimum
Benefits
- 25 days annual leave plus Birthday Day (non-contractual)
- Life assurance 4 x salary
- Pension Scheme - 3% employer, 5% employee contributions
- Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars - Salary Sacrifice (perm only)
- Cycle to Work Scheme - Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount
- Discount Platform - Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Headspace Annual Flu Voucher
Client Care Coordinator in Huntingdon employer: VCA Inc.
Cromwell Vets is an exceptional employer that prioritises the well-being of both its staff and clients, fostering a supportive and friendly work environment in Huntingdon. With generous benefits such as 25 days of annual leave, enhanced family leave, and opportunities for professional growth, employees are encouraged to thrive while making a meaningful impact in the lives of pets and their owners. The company also offers unique perks like pet insurance discounts and a cycle-to-work scheme, making it an attractive place for those seeking a rewarding career in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Coordinator in Huntingdon
✨Tip Number 1
Get to know the company! Research Cromwell Vets and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls as a Client Care Coordinator, make sure you can communicate clearly and empathetically. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed busy schedules or handled multiple tasks at once. This will demonstrate that you can keep things running smoothly at the practice.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is a great fit for the role!
We think you need these skills to ace Client Care Coordinator in Huntingdon
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with pets and people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked in a veterinary or client care role before, shout about it! We love seeing how your skills match what we're looking for.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application shows us you’re organised and professional!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at VCA Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Coordinator. Familiarise yourself with tasks like managing diaries, handling enquiries, and assisting during vet consults. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a veterinary receptionist, you'll be the first point of contact for clients and their pets. Practice how you would greet clients warmly and handle phone calls with empathy. Think of examples from your past experiences where you've successfully managed client interactions.
✨Prepare for Common Questions
Anticipate questions related to your experience in client care and administration. Be ready to discuss how you've handled difficult situations or resolved enquiries efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows that you respect the interviewer's time and are serious about the position. Plus, it sets a positive tone for the rest of the meeting.
